Xbox One thinks I'm constantly spam pressing the menu (three line) button

skyequakes · Aug 19, 2019

Basically, the title. I've tried hard resetting my console, switching batteries, turning my controller on and off again about 15 times, checking the controller settings in Xbox settings (which was quite a feat I'll tell you), and NOTHING has helped. This
is about the third controller I've had that has eventually developed this problem with one or another button, and this specific controller is only 3 months old and I do not have the money to keep replacing controllers every time they decide spam press buttons
that aren't being pressed. Seriously, how is this fixed?

:)

XBF Crystal P

Hi there skyequakes,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox. I recommend to try the following
article:

How to restart or power cycle your Xbox One console (Disconnect and reconnect your console's power
cable)

If the problem persists, try doing a soft factory reset of the console,
Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

If the system does not respond, try this:

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
Wait 30 seconds, and then plug the power cord back in.
Press and hold the BIND button (located below the Xbox button on the console) and the
EJECT button (located on the front of the console), and then press the
Xboxbutton on the console.
Continue holding the BIND and
EJECT buttons for 10-15 seconds.
Listen for two tones a couple of seconds apart. You can release the
BIND and EJECT
buttons after the second power-up tone.
The console should power up and take you directly to the Xbox Startup Troubleshooter.
Select Reset this Xbox
Select Reset this Xbox and Keep Games and Apps

Try this out and let us know the results.

Bokor Zombie

Hi
skyequakes,

We appreciate you coming onto the forum to get some help with your controller issue. Definately plug your controller in via USB cable and see if it needs updating though the best thing to see if it is your controller is do you have someone who has an Xbox
you can try it on. Now he thing that concerns me is you are going through a number of contollers in a short period of time. Are you using official Xbox controllers and is there any chance that someone who is using it may be mistreating or mishandling the controller.
(Please the question isn't an accusation, it is just covering all bases)

Thank you

MindedThunder81

If the soft factory reset doesn't work, it could possibly be that the controller is not up to date (yeah, pretty strange that a controller would need an update) or that the controller is just faulty.

Alternatively, your controller may still be under warranty if it's within 90 days of purchase. Try using this link: https://devicesupport.microsoft.com/

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

Go to the home screen on your Xbox One.

Press the menu button (the three horizontal lines) on your controller.

Select "Settings."

Select "System."

Select "Storage."

Select "Cloud Saved Games."

Select the game data you want to delete.

Press the menu button (the three horizontal lines) on your controller again.

Select "Delete."

Confirm that you want to delete the game data by selecting "Yes."

skylaar

If you press the Menu button (three lines) then the option is normally the 3rd one down for "Privacy:" with options for Public, Friends, and Private.

Xbox One thinks I'm constantly spam pressing the menu (three line) button