Xbox One: "There was a problem with the update"

Discus and support Xbox One: "There was a problem with the update" in XBoX on Consoles to solve the problem; So i was trying August's update, which was 330 MB. It started downloading but at 20% there was a power outage. So i tried again later and it reached... Discussion in 'XBoX on Consoles' started by the king ayman, Aug 22, 2014.

  1. the king ayman
    the king ayman Guest

    Xbox One: "There was a problem with the update"


    So i was trying August's update, which was 330 MB. It started downloading but at 20% there was a power outage. So i tried again later and it reached 100% then gave me this message: "There was a problem with the update". I tried again and again, and i got
    this message at 80% once and three times at 100%. I'm sure my connection is fine.

    Here's what i tried so far:

    - Powering off, unplugging for 2 minutes then restarting

    - Using wired and wireless connections

    Btw my NAT is strict (i know how to make it open, just didn't have the time). When it was moderate and open, updates worked fine. So could this be the problem?

    Please help me, i miss being online. Thanks.

    :)
     
    the king ayman, Aug 22, 2014
    #1
  2. OliveAcorn33079
    OliveAcorn33079 Guest
    "There was a problem with the update"

    mine got updated last night. i was so happy i am assuming you guys got yours as well
     
    OliveAcorn33079, Aug 22, 2014
    #2
  3. CollaredRuby492
    CollaredRuby492 Guest
    "There was a problem with the update"

    Seriously...I bought this thing hours ago and it won't work until it can update on Live. Typical Microsoft. A $500 paperweight. I should have known better. Should have bought the PS4.
     
    CollaredRuby492, Aug 22, 2014
    #3
  4. jaihawk
    jaihawk Guest

    Xbox One: "There was a problem with the update"

    put your game saves on the cloud -> factory reset. That's my guess, and only a guess.
     
    jaihawk, Aug 22, 2014
    #4
  5. x24hrs2livex
    x24hrs2livex Guest
    I would do a factory reset like suggested as above. That power outage might have really damaged your console.
     
    x24hrs2livex, Aug 22, 2014
    #5
  6. Eggnogga
    Eggnogga Guest
    Also, make sure your Xbox is plugged into a surge protector, that will help if you have another power outage.
     
    Eggnogga, Aug 22, 2014
    #6
  7. Andres360xbox
    Andres360xbox Guest
    Andres360xbox, Aug 22, 2014
    #7
  8. the king ayman
    the king ayman Guest

    Xbox One: "There was a problem with the update"

    [quote user="Eggnogga"]

    Also make sure your Xbox is plugged into a surge protector, that will help if you have another power outage.[/quote]

    What is a surge protector? Not sure if I can find one my area so can a UPS work? If yes which voltage should I get?
     
    the king ayman, Aug 22, 2014
    #8
  9. the king ayman
    the king ayman Guest
    I noticed an Xbox Live service called "Purchase and content usage" being down so could this be the problem?
     
    the king ayman, Aug 22, 2014
    #9
  10. Andres360xbox
    Andres360xbox Guest
    A surge protector can be bought in any electrical store and even many supermarkets such as Asda, Walmart etc. See the link for an example:

    discountstationerysupplies.co.uk/Extension-Lead-Power-Surge-Strip-with-Spike-Protection-4-Way-2-Metre-White.aspx

    Also the problem will not be related to 'purchase and content usage'. If you lose power to your xbox whilst doing the update this could corrupt the update firmware and in some cases possibly even damage the hard drive. The diagnostic should help you find
    the root of the problem.
     
    Andres360xbox, Aug 22, 2014
    #10
  11. jaihawk
    jaihawk Guest
    A surge protector would not have saved this situation. As the name implies its only a safeguard against frying components from current spikes.

    To prevent the X1 from suddenly shutting off during a power outage he/she would need a UPS.
     
    jaihawk, Oct 31, 2018
    #11
  12. JoshDin. Win User

    Xbox One Updates "There was a problem with the update"

    Well at least I know I not alone in this problem. Yes my Xbox is Gen 1 also.
  13. ASSASSIN K13 Win User

    Xbox One Updates "There was a problem with the update"

    Was your Xbox One a Gen 1?

    I have this same problem on both of my Gen 1 Xbox Ones. I even factory reset one of them and still ran into a problem. So I bought a flash drive and tried to do an offline update but still had the error. Now both of my Xbox's are basicly brinks now.
  14. Lofty Who Win User

    Attempting connection

  15. Phosho79 Win User

    Xbox One Problem With Update

    I have the same issue. Update stops at 10% and quits. Tried the USB offline update, after 2beeps the screen says system error please contact tech support. Talked the several tech support they all feed me the same *** about how the service is down.

    I dont think if its a network issue the update always stops at 10%. Had the xb1 for the last teo weeks woth no problem. This update broke the console for sure.
  16. XBF Brad A Win User

    XBox One Update problems

    Hello JoanneB,

    Thanks for reaching out to us on the forums. We understand you are looking to get the console repaired. You can go to

    device support     to check warranty and set a repair up through the website.

    Hope this helps.

    Brad
Thema:

Xbox One: "There was a problem with the update"

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