Xbox One tenure won't update?

Discus and support Xbox One tenure won't update? in XBoX on Consoles to solve the problem; Last week my tenure on 360 turned from 5 to 6 but on xbox one it's still at 5. That really makes no sense. It should have turned to 6 on the xbox one... Discussion in 'XBoX on Consoles' started by DN-3BBFF1D9-37D0-49D4-9418-BFF44286F05A, Sep 18, 2015.

  1. Xbox One tenure won't update?


    Last week my tenure on 360 turned from 5 to 6 but on xbox one it's still at 5. That really makes no sense. It should have turned to 6 on the xbox one too.. Anyone have an explanation for this or is this just another glitch with xbox live..

    :)
     
    DN-3BBFF1D9-37D0-49D4-9418-BFF44286F05A, Sep 18, 2015
    #1
  2. Tenure Won't Update On Xbox One.

    So to kick things off I have been using the Xbox platform for well over a decade. Since the release of the 360 as a matter of fact. On the 1st of July, my tenure was supposed to go from 10 to an 11 as it has for years now. Always has
    updated early in the morning. Well, 5pm rolls around on the 1st and my tenure has yet to update. The only way I can think to force it to update is to delete the account off my 360 and redownload it. Voila! It did the trick; however... It never actually updated
    on the Xbox One, The App, or Xbox.com. Before the whole "gap in service" thing gets mentioned about why my tenure hasn't updated: If i had a gap in service, the 360 would have never updated to an 11. Tenures not updating as well as tenures
    reversing is actually a common issue within higher tenured members. If you go on Reddit, you will see a plethora of 10+ year members having their tenures drop from 11 and 12, to 8 and 9 on the Xbox One; yet not dropping on the 360. However, my tenure never
    dropped, it just never updated. Xbox Supports Live Chat Agents even saw that my tenure should have went to 11 on the 1st based on my gold history. They even opened an SR which I can provide said number to those with proper credentials. I'm aware it takes
    a little while longer to update on the One as it's not as instantaneous as the 360, but i've never had to wait over 8 days for it to update like I have now. The only way I can think of getting it to force update, is to have the gold on my account stripped
    into a token which would make my account go silver, and after, reredeem the gold token so when my account goes gold it updates across all platforms. As you can see in the pictures below, my tenure is an 11 on 360 but still a 10 on the One. I've already deleted
    the account off all platforms, played games, updated the bio etc etc etc to try to get it to update. No luck. Before support finds this thread, If anyone else has a 1000% way to fix this, let me know. Good luck to anyone else with this issue.

    Xbox One tenure won't update? [​IMG]

    Xbox One tenure won't update? [​IMG]
     
    Hit-8D9ED2C5-A8FC-4BBD-97B5-BBBC79BDB939, Sep 18, 2015
    #2
  3. Daft Badger
    Daft Badger Guest
    Tenure Won't Update On Xbox One.

    Happens to me every year.My tenure will update on the 360 when it should but for some reason there's always a delay of a few weeks on the xbox one.

    It should sort itself out & update but it is a common issue.
     
    Daft Badger, Sep 18, 2015
    #3
  4. Daft Badger Win User

    Tenure Won't Update On Xbox One.

    Happens to me every year.My tenure will update on the 360 when it should but for some reason there's always a delay of a few weeks on the xbox one.

    It should sort itself out & update but it is a common issue.
  5. Karachi King Win User

    Xcl ambassador level

    To increase your XCL level requires you to meet both the XP and tenure requirements.



    Since there's currently an issue with tenure increasing, you won't be able to level up at the moment. The ETA on fixing tenure is 30 August, and you will receive credit for the period of time where it wasn't updating.
  6. penny84-CD44F3FB-318 Win User

    HELP MICROSOFT SUPPORT!! Xbox One TENURE icon missing

    My tenure as been missing for almost 2 months now. I am beginning to think that my tenure won't return now as there as been no update from the support team and I have also spoke to Microsoft support 3 times regarding the issue.
  7. Andfgmous12312341234 Win User

    My Xbox One profile tenure is wrong

    Hey there!

    If you recently renewed your Xbox Live subscription your tenure may take a bit of time to update on the Xbox One, be sure to keep an eye out for the change as it may take a bit of time. Thanks for your patience on this!
    No. I've never lapsed and my tenure is reporting inaccurately by 3 years. If you search tenure in the forums, you will see thread after thread regarding tenure reporting inaccurately for years now. Tenure reporting is obviously broken.
  8. all out-AD9D478B-961 Win User

    Tenure! Bug on Xbox One only!

    it can take about a week for your tenure to update on the xbox one after renewing your membership so just wait on it
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Xbox One tenure won't update?

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