Xbox One system issues after Ghosts update

Hey all,

As you all know the Ghosts DLC has been launched and there was a game update. as the console was installing the update, it crashed. The controller was not responsive, voice commands were not working, and it sat at 5% for 35 minutes. I restarted the console
and then it booted, the update was at 97%, this is where the issues started.

Kinect voice commands no longer work

Will not load System app (stays on the splash screen then returns to home screen/dashboard)

Will not load Activity app (stays on the splash screen then returns to home screen/dashboard)

Will not load Achievements app (stays on the splash screen then returns to home screen/dashboard)

Xbox button does not work when pressed when in a game/app

When in Ghosts it crashes at the store so i cannot access the DLC

Does anyone have any ideas on how to sort it out, hopefully without factory setting the console! (don't want to loose my saves, again)

:)

 

Update.!

version number?

the "official" list is

This update addresses the following:

• Addresses SmartGlass issues for some users when coming in and out of connected standby
• Addresses multiplayer issues for some users when re-joining games
• Addresses issues with inconsistent notifications for some users
• Addresses dashboard performance for some users
• Offers improvements for Xbox One’s TV, system update, and content update services for scaling over time
• Updated wireless networking driver to improve connectivity issues for some users

Xbox One System Update | Xbox One System - Xbox.com

 

Xbox one stuck on black screen (no error code)

Hi LEECH91,

Sorry you're having issues with your screen. Did this happen after an update? If your screen is black after a system update

Click Here to follow the steps to resolve using Xbox One Update Solution.

 

1: Push the console power button for 5-10 seconds until I turns off

2: Unplug the power cord from the console - (has to be from the console)

3: Wait 30 seconds

4: Plug back in and power up console with button

Should hopefully be working okay now. If not let us know

 

I came here looking for help and THANK YOU SO MUCH.

 

@2. wondering why it has to be from the console?

normally, when u have issues support tells you to hold the power "button" for 5-10 seconds but nerver said anything about unplug the power cord ...

 

Well the main reason for doing this is the power supply can hold onto power for some time. It has capacitors which are great for storing electricity and can keep power, however minute, flowing into the console which in turns keeps the console memory intact.
Unplugging from the console ensures the console cannot receive any stray power from the supply.