XBOX one switches sound off after restart tv

My Xbox one is no longer playing sound from Blue-Rays. It plays TV sound and will continue to play TV sound while Blue-Ray picture is running. This is since the latest update. I tried turning off the TV source then I have no sound. I restarted Xbox one twice
but no help.

I have a question on this one, I run everything (cable box and sound through the xbox one, I switched to a best buy (magnolia certified) HDMI cable as I now have my components and equipment in a cabinet to the side of the TV. I use the "Xbox on" and "Xbox
turn off" features so when it turns on everything should turn on, my TV and sound bar should turn on, now that I have switched the setup the "xbox on/off" voice commands still work but turning the TV and sound bar on and off does not. I noticed the standard
HDMI cable that direct tv supplies still powers on the set top box. Should I be having these issues?

After this has continuously happening to me for about 3 months now, on my Samsung TV and Xbox one, I’ve figured out a temporary fix. This started around August or so.

I turn Xbox on, play the game or app I want (doesn’t matter which you originally start), then if I switch games/apps, then the sound will stop playing on my surround sound.

My Xbox is connected HDMI of course, but I use an optical cable from the Xbox to the surround receiver.

I figured out that if you just turn the TV off till I here the power supply on the TV click, my surround sound receiver recognizes there’s sound to be played, and will play the sound when I turn the tv back on and use the game/app I switched to.

//Turn off the tv, then wait for about 1 min or so, and the sound should return.

If I wear my turtle beach headset, this problem doesn’t occur at all.

I hope this can be fixed. I don’t believe this is an xbox issue, solely a Samsung issue.

Frustrating none the less.

Me too. The update seemed to take a long time, the xbox one turned off as it was preparing to restart, came up with the error message, I was given the option to restart so I did and that was the last time I could see anything from the xbox one on
the tv. Just the no signal screen on tv.

I wondered if anyone experiencing this has a Samsung tv as sky tv have been having serious issues with compatibility after background updates on samsung tvs. Could this be a compatibility issue with the tv software and the new xbox one updated software?

Have tried all of the recommended steps, even prepared to do an offline update but it is impossible without some co operation from the xbox one itself!

Interestingly, when I switch on the xbox and the light comes on there is very little start up noises, no loud hard drive initialising as usual, just a quiet high pitch humming. Also the xbox one will not turn off by pressing the xbox one switch once on
the front of the box, it will only turn off if you hold it down. Neither will it turn on by holding down the xbox button on a controller.

Is anyone else experiencing this issue? Can anybody help?

It could be the Ratings Collection sound setting.

Go into the dashboard sound settings

Settings -> System -> Console Settings -> Audio

Look for the 'Ratings Collection Sound' setting and make sure it is turned off.

This setting causes a pulsing static like sound on the dashboard if it is switched on.

I believe this setting has something to do with TV ratings so unless you are one of those few people who's tv habits are recorded for ratings purposes then you should have this option switched off.