Xbox One stuck with a Black Screen

Discus and support Xbox One stuck with a Black Screen in XBoX on Consoles to solve the problem; I'm a member of the Preview Dashboard and my console was working perfect earlier but since I booted it back up, the green animation start up begins and... Discussion in 'XBoX on Consoles' started by Hey Im Starlord, Oct 19, 2015.

  1. Xbox One stuck with a Black Screen


    I'm a member of the Preview Dashboard and my console was working perfect earlier but since I booted it back up, the green animation start up begins and completes... but then after it, the whole screen is just black, there is no dashboard at all. BUT I can
    still see notifications pop up whilst the whole screen is black.

    I've tried to hard reset numerous time ls as well as unplug my console from the mains and nothing seems to be helping my problem. I've left my console on for hours to see if it goes away and nothing.

    Has anyone had this issue and solved it? Please I need help. I don't fancy losing time with my console while I'm off work.

    :)
     
    Hey Im Starlord, Oct 19, 2015
    #1
  2. UnoWhi
    UnoWhi Guest
    Update Black screen

    After update xbox one will get stuck on a black screen and xbox loading screen.
     
    UnoWhi, Oct 19, 2015
    #2
  3. JAGERMAN
    JAGERMAN Guest
    Black screen after Xbox One New Dashboard Experience update. Now stuck at Xbox One green screen for a hour.

    Black screen after Xbox One New Dashboard Experience update. Now stuck at Xbox One green screen for a hour.
     
    JAGERMAN, Oct 19, 2015
    #3
  4. HippyS117
    HippyS117 Guest

    Xbox One stuck with a Black Screen

    I've had this issue but I'm not a Preview Dashboard member. It started Sunday and haven't been able to start up properly since. It eventually loaded the main menu after several resets but no games or apps will open.

    -Tried deleting Cache

    -Re-downloading profile

    Still not working. Anyone know if the new dashboard is interfering with non-preview consoles?
     
    HippyS117, Oct 20, 2015
    #4
  5. I also am in the preview program and this happened to me today. I was watching TV and the screen went black. Now all I get is the black screen after start up. I have tried the following:

    Hard Restart (holding the white console button for 15 seconds.)

    Really Hard Restart (Unplugging the sucker and letting it sit for 60 seconds.)

    New HDMI Cable.

    Unplug the Kinect and restart.

    I still get the green start up screen but then it goes black. It does however respond to kinect voice commands and those commands appear on screen. So it's not an issue with the HDMI or the TV. :-(
     
    TommyGunner85, Oct 20, 2015
    #5
  6. Kenny H.
    Kenny H. Guest
    Hey guys. For those of you in the preview program, make sure you report this in the preview forums (forums.xbox.com/.../default.aspx).

    HippyS117, since you got past the black screen, you will want to create a new post, since your issue seems to be different. Make sure you not any error messages, or what happens when you try to start games.

    For all, try turning the console off (if you can, go to Settings, Power, Turn Xbox off, or for those that can't load the dashboard, hold the Xbox logo on the front of the console for 10 seconds) and unplugging it for 5 minutes.
     
    Kenny H., Oct 31, 2018
    #6
  7. sSpray N Prayy Win User

    My Xbox One is Bricked!

    Mine was stuck on green screen for over an hour. Talked to xbox support. They had me reboot it a few times. Now I'm stuck with a black screen. I called amazon.com and they are overnighting me a new one.
  8. anishB Win User

    Xbox Black screen after most recent update.

    Same thing here. Just installed the latest update an hour back and now the Xbox one is stuck on black screen.
  9. DigitalAssassin Win User

    Frozen home screen

    What do you mean it opens at your home screen and then nothing? Are you stuck on the dashboard or is it a black or green screen?

    If you are stuck on a black or green screen you can try the offline diagnostic tool that has helped people get passed the blank screen before:

    support.xbox.com/.../system-updates-solution
  10. XBF Leo G Win User

    Xbox one green title screen then blank.

    Hello zealotTF,

    Thanks for posting on the Xbox forums. We understand that your Xbox One is going to a green screen on start up and gets stuck on a black screen eventually. Usually, an Xbox One that is stuck on the green or black screen means the console's update affected
    the console negatively. We recommend
    power cycling the console
    by holding down the power button on the console for ten seconds. Also, we have a support article that provides troubleshooting for an

    Xbox One that is stuck on the green or black screen
    . Be sure to let us know the results
    zealotTF!
  11. Agito Savra Win User

    My Xbox update is stuck at 91%

    Update: Screen went black, I think Xbox auto shut off. When I turned it back on It looks as though it was starting up normally but now it's stuck on the Xbox One start up screen.
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Xbox One stuck with a Black Screen

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