Xbox one stuck on troubleshoot and not connecting to television

Hi Jhew3,

Thanks for your post. I understand you are experiencing issues with connectivity between your Xbox One X and your television. To troubleshoot this, check out this article:

Xbox One - Display Troubleshooter. You may also want to try other HDMI inputs on your television, the port you are attempting could be faulty.

I hope this helps.

Hi Ashley,

Thanks for your post! It seems like there is an issue with the Xbox displaying video properly. To begin troubleshooting, be sure to swap the HDMI cable being used for another one, try another HDMI port on the television, and if possible, try another television.
Check out this article for more steps to further troubleshoot as well:
Xbox One Blank Screen Troubleshooting.

I hope this helps, thanks again!

Hi there,

Take a look into this article https://support.xbox.com/en-CA/xbox-one/console/troubleshoot-sound.

If your Xbox One console is connected to an audio-visual receiver that's connected to your television and you have no sound, follow these troubleshooting steps:

1. Turn on your devices in the following order. Wait for each device to fully power up before starting the next device:
   1. Television
   2. Audio-video receiver
   3. Xbox One console
2. Use the “Input” button on your television's remote control (or the buttons on the television) to switch the input source of your receiver away from the console and then back (for example, HDMI1 to HDMI2, then back to HDMI1).
   
3. Restart the audio-video receiver.
4. Set your TV connection to HDMI:
   1. Press the Xbox button
      to open the guide.
   2. Select Settings.
   3. Select All Settings.
   4. Select Display & sound.
   5. Select Video output.
   6. Select TV Connection.
   7. Select HDMI.

Hi

It is probably something straight forward like a setting on the television that requires changing or you need to be using a different HDMI port on the television. Please see the two articles below that may help with you problem.

Also please make sure you have connected your console directly to your television with the supplied HDMI lead to eliminate issues that may be getting caused by connecting through another device.

https://news.xbox.com/en-us/2017/11/22/best-4k-hdr-experience-xbox/

https://support.xbox.com/en-US/xbox-one/console/troubleshooting-4k-and-hdr-on-xbox-one

Hi

Xbox One S can be connected to any television with a HDMI in connection on it.