Xbox one store problem

Discus and support Xbox one store problem in XBoX Games and Apps to solve the problem; Hi I have an issue with my store app. When entering a screen for a app purchase the screen appears to be cut off at the top, I cannot see any preview... Discussion in 'XBoX Games and Apps' started by bluepootle, Jun 1, 2018.

  1. bluepootle
    bluepootle Guest

    Xbox one store problem


    Hi I have an issue with my store app. When entering a screen for a app purchase the screen appears to be cut off at the top, I cannot see any preview video and more importantly I cannot purchase any apps as the purchase buttons are on this upper part of
    the screen. I have seen nothing about this fault on any online searches. Help please

    :)
     
    bluepootle, Jun 1, 2018
    #1
  2. Rob Halstead
    Rob Halstead Guest
    Rob Halstead, Jun 1, 2018
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    M3tal Daz3, Jun 1, 2018
    #3
  4. commanderfire25
    commanderfire25 Guest

    Xbox one store problem

    I have been having the exact same issue and haven't found any fix yet either sometimes it does it and other times it's fine
     
    commanderfire25, Jun 7, 2018
    #4
  5. StuartATrueRed Win User

    The Crew 2 Installation arrêtée à 98% [The Crew 2 Installation stopped at 98%

  6. commanderfire25 Win User

    Xbox one store problem

    I have been having the exact same issue and haven't found any fix yet either sometimes it does it and other times it's fine
  7. The Viral Cyrix Win User

    Problem in xbox one store

    There should have been a redeem code in the box to get this DLC. Did you purchase the game new or pre owned
  8. XBF Brad A Win User

    Problem in xbox one store

    Hi Federico,

    With this you will need to request a call from support then. As we here on the forums don't have the tools to handle this further.

    When you go to Contact Us to get it to request a chat follow these steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  9. Federico_97 Win User

    Problem in xbox one store

    I followed every step but the result doesn’t change...
Thema:

Xbox one store problem

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