XBOX One - Store Connection Issue

Budalu · Oct 8, 2016

when attempting to purchase a game either through Gold or directly on the store i et the following message "Try again later - Check your internet connection and try again. We couldn't connect to
the Store".

I have checked connection on my end and there are no network issues there, and i have performed a few hard restarts on the machine.

Still not working!

I have also attempted to purchase through the store via my PC but get a blank screen when i try to purchase.

Looks like there is a general issue with the store at the moment!! Please confirm if this is the case, if not please advise how i can resolve the issue. Cheers.

:)

bubs999 · Oct 8, 2016

Xbox One has compatibility issues with UK TV signals

Tivo connected via Xbox One and an amp and no issues that I can see

CheanLoongY · Oct 8, 2016

Unable to connect to Microsoft Store, getting error code 0x80072F30

Getting error code 0x80072F30 when I try to connect to Microsoft Store. Have checked my Xbox connection. No issue with connection able to access Youtube

Budalu · Oct 8, 2016

as an update ... i have now managed to purchase games online through xbox.com (although it was a pain trying to get it to purchase in GBP not USD). If anyone else has this issue (the pop up for your payment confirmation is grey) check to see if any of your
credit cards have expired and remove them if so - this worked for me!

But the issue with the store on the XBOX One still remains - if you have a resolution please reply

Budalu

as an update ... i have now managed to purchase games online through xbox.com (although it was a pain trying to get it to purchase in GBP not USD). If anyone else has this issue (the pop up for your payment confirmation is grey) check to see if any of your
credit cards have expired and remove them if so - this worked for me!

But the issue with the store on the XBOX One still remains - if you have a resolution please reply

RobertBuckalew

go to the windows store and get the xbox one app...that should get your pc connected ....get xbox live gold and the xbox store has lots of free games and demos and such....booted off your router might mean network issues....xbox one has issues with certain
routers....list your network equipment (modem and router , brand and model #'s ) and if you are wired or wireless...

ThePlatypiKing

Also, I did all of the internet troubleshooting stuff and it said it was all good.

Miss Ghidorah

Hi there,

Sorry to hear you're experiencing Xbox Live issues. You mentioned that you already tried troubleshooting stuff, but we recommend you attempt to go through the

Can't Connect to Xbox Live troubleshooting article once more if you haven't already.

Let us know if you're still seeing issues! Hopefully it resolves for you soon.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

MoeZArts

There is currently an issue impacting the Xbox store.
https://support.xbox.com/xbox-live-status

XBOX One - Store Connection Issue