Xbox one stereo headsets breaking

Discus and support Xbox one stereo headsets breaking in XBoX on Consoles to solve the problem; I have had two xbox one stereo headsets, both are now broken, well within “fair wear and tear”. The first headset the earpiece literally broke off.... Discussion in 'XBoX on Consoles' started by sulrich70, May 27, 2018.

  1. sulrich70
    sulrich70 Guest

    Xbox one stereo headsets breaking


    I have had two xbox one stereo headsets, both are now broken, well within “fair wear and tear”.

    The first headset the earpiece literally broke off. The second the microphone no longer works, neither does the audio from the attached earpiece.

    I expected better quality from a product that costs $AU60 a piece.

    What are my options, xbox support?

    Thanks & cheers

    Steve

    :)
     
    sulrich70, May 27, 2018
    #1
  2. HazelDevotee5
    HazelDevotee5 Guest
    Xbox stereo headset breaking

    I have gone through 2 xbox stereo headsets and both of them broke in the exact same spot in the exact same way. They both broke 5-6 months after purchasing them. The right side of the headset, the plastic part, cracked and is extremely sharp, anyone else
    having this problem?
     
    HazelDevotee5, May 27, 2018
    #2
  3. DangerousBard
    DangerousBard Guest
    DangerousBard, May 27, 2018
    #3
  4. Geth
    Geth Guest

    Xbox one stereo headsets breaking

    Depends on how old they are and the warranty status.
     
    Geth, May 27, 2018
    #4
  5. DangerousBard Win User

    Turtle Beaches X22

  6. Geth Win User

    Xbox one stereo headsets breaking

    Depends on how old they are and the warranty status.
  7. greg_window10_instal Win User

    Xbox One Headset Interface Problems

    ZigzagLemonHaze,

    I can understand your frustration with all the bad luck you have been having. And, for the record, I am not part of the Microsoft staff nor an Xbox customer support employee. But, I can say that we have 2 Xbox Ones and 1 Xbox One S, and 2 of the

    Xbox One Stereo Headsets    . And, both headsets work well, with and without the
    Stereo Headset Adapters    , on all our Xboxes.

    www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

    www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter

    SA
  8. cookieater821 Win User

    Xbox one App

    •Some third-party products come with a stereo headset adapter that may look different from the Xbox One Stereo Headset Adapter made by Microsoft, but they all function the same way.

    •You can only connect an Xbox 360 Chat Headset using the stereo headset adapter with a 2.5-mm to 3.5-mm converter, which comes with the Xbox One Stereo Headset Adapter. The Xbox One Stereo Headset does not include this adapter cable.

    support.xbox.com/.../connect-compatible-headset
  9. greg_window10_instal Win User

    Xbox One S and Official Stereo Headset Adapter not recognized

    Hi Zathrus,

    We have two of the
    Xbox Stereo Headset     with Xbox One Stereo Headset Adapter, and both sets have worked well with no problems for sometime now. And I have used the
    adapter with non-Microsoft headset with no issues. So, given that you say your "3.5 mm cabled headset " works directly connected to the controller, then I regret to say it would seem that the fault lies with the adapter itself and may need to be replace.

    www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

    www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter

    SA
Thema:

Xbox one stereo headsets breaking

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