Xbox One Stereo Headset warranty

hello xX jd62 Xx,

Your English is far better then my French.... When you say "3 weeks ago i bought a headset for xbox one", do you mean an "Xbox One Stereo Headset" ? Here
in the states, most store will let you return a defective item if it has been less than 30 days from the date of purchase. However, it's my understanding that Xbox accessories like the headset are

warranty for 90 days via Microsoft. But, may I suggest double-checking the headset with the steps outlined in "Set up and troubleshoot your Xbox
One Stereo Headset", before you elect to send in your headset for "Device repair" or replacement.

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-warranty

support.xbox.com/en-US/xbox-one/accessories/stereo-headset-set-up-troubleshoot

support.microsoft.com/en-us/devices

Good luck and good gaming, or should I say, bonne chance et bonne jeux,

SA

Hi

I think the option to repair controllers is now only available if the controller is still under warranty apart from that you will most likely need to purchase a replacement.

Alternately you may be able to purchase the
stereo headset adapter,
stereo headset (that I think comes with the adapter) or
chatpad that should allow you to connect your headset to it.

Xbox One Stereo Headset issues and questions

If you have a question or problem using the Xbox One Stereo Headset, see the following topics.

Stereo Headset isn’t working

If your Xbox One Stereo Headset isn’t functioning correctly, check the following:

• Have you
  updated your controller’s software to support the Stereo Headset Adapter?
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio and rumble, are turned off to conserve the remaining power.
  
• Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
  
• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center .
  
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can. If the headset works on the second controller, try
  
  updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center .
  

There’s too much game or chat audio

If you have both game and chat audio plugged into the adapter, use the Game balance or Chat balance button to get more of the desired audio type.

Can I have chat through my Kinect as well as my headset?

No. When a headset is detected, the console assumes you want that audio to be private and automatically turns off Kinect chat audio.

I also hear audio through my TV

The Stereo Headset Adapter doesn’t know if you’re using your headset just for chat or for all audio, so TV audio is not automatically muted when you’re using the adapter. You must manually adjust your TV audio volume.

Your Stereo Headset is broken

If your Xbox One Stereo Headset is broken, it should be replaced. To order a replacement, go to the
Xbox Online Service Center.

Repair or warranty questions? See
Xbox One repair: Frequently asked questions.

You will want to contact a Live Service Agent and provide a copy of the receipt, to show it's warranty is valid. The warranty period is 90 days from date of purchase. If you're in the US or Canada the contact phone number is 1-800-4MY-XBOX. I'll post
a link to the FAQ for warranty here also.

To find the answers to commonly asked questions about Xbox warranty, registration, and repair please visit

support.xbox.com/.../FAQ.

To troubleshoot the headset you could visit
support.xbox.com/.../stereo-headset-set-up-troubleshoot without registering.

GrowlingYapper the Xbox One Stereo Headset Adapter is sold separately:

www.xbox.com/.../stereo-headset-adapter