Xbox One Stereo Headset Repair Service

Xbox One Stereo Headset issues and questions

If you have a question or problem using the Xbox One Stereo Headset, see the following topics.

Stereo Headset isn’t working

If your Xbox One Stereo Headset isn’t functioning correctly, check the following:

• Have you
  updated your controller’s software to support the Stereo Headset Adapter?
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio and rumble, are turned off to conserve the remaining power.
  
• Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
  
• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center .
  
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can. If the headset works on the second controller, try
  
  updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center .
  

There’s too much game or chat audio

If you have both game and chat audio plugged into the adapter, use the Game balance or Chat balance button to get more of the desired audio type.

Can I have chat through my Kinect as well as my headset?

No. When a headset is detected, the console assumes you want that audio to be private and automatically turns off Kinect chat audio.

I also hear audio through my TV

The Stereo Headset Adapter doesn’t know if you’re using your headset just for chat or for all audio, so TV audio is not automatically muted when you’re using the adapter. You must manually adjust your TV audio volume.

Your Stereo Headset is broken

If your Xbox One Stereo Headset is broken, it should be replaced. To order a replacement, go to the
Xbox Online Service Center.

Repair or warranty questions? See
Xbox One repair: Frequently asked questions.

Hi,

It seems that there is no SN regarding the Xbox One Stereo headset, so it will be difficult to order a repair.

hello xX jd62 Xx,

Your English is far better then my French.... When you say "3 weeks ago i bought a headset for xbox one", do you mean an "Xbox One Stereo Headset" ? Here
in the states, most store will let you return a defective item if it has been less than 30 days from the date of purchase. However, it's my understanding that Xbox accessories like the headset are

warranty for 90 days via Microsoft. But, may I suggest double-checking the headset with the steps outlined in "Set up and troubleshoot your Xbox
One Stereo Headset", before you elect to send in your headset for "Device repair" or replacement.

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-warranty

support.xbox.com/en-US/xbox-one/accessories/stereo-headset-set-up-troubleshoot

support.microsoft.com/en-us/devices

Good luck and good gaming, or should I say, bonne chance et bonne jeux,

SA

Hi

I think the option to repair controllers is now only available if the controller is still under warranty apart from that you will most likely need to purchase a replacement.

Alternately you may be able to purchase the
stereo headset adapter,
stereo headset (that I think comes with the adapter) or
chatpad that should allow you to connect your headset to it.

Hi there RaGnAr0k,

Thanks for reaching out! I'm sorry to hear about the current issue you may be having with one of your Xbox One Controller
headset adapter. I recommend to take a look at the following troubleshooting resources:

• Have you
  updated your controller’s softwareto
  support the Stereo Headset ?
  
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio
  and rumble, are turned off to conserve the remaining power.
  
• Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable
  is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
  
• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not,
  the headset will need to be replaced. To order a replacement, go to the Xbox Online Service
  Center.
  
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can. If the headset works on the
  second controller, try updating the
  first controlleragain. If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.
  

If the problem persists, contact
Customer Support
or visit the
Device service and Repair
site
for further assistance.

Hope this helps.