Xbox one stereo headset not working and controller

Mad Squirrel JN,

Are you using a wireless or wired headset?

Try some of these solutions listed below:

Stereo Headset isn’t working

If your Xbox One Stereo Headset isn’t functioning correctly, check the following:

• Have you updated your controller’s software to support the Stereo Headset Adapter?
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio and rumble, are turned off to conserve the remaining power.
• Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced. To order a replacement, go to the Xbox
  Online Service Center .
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can. If the headset works on the second controller, try updating
  the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online Service Center .

Hi,

If your Xbox One Stereo Headset isn’t functioning correctly, check the following:

• Have you updated your controller’s software to support the Stereo Headset Adapter?
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio and rumble, are turned off to conserve the remaining power.
• Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced. To order a replacement, go to the Xbox
  Online Service Center .
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can. If the headset works on the second controller, try updating
  the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online Service Center .

Cheers

Hi there,

Thanks for getting back to us. I would like to ask what kind of headsets are you using? Are they chat headset or stereo headset? Reason I ask is due to the fact that the Xbox One console does not transmit game sounds or music through the Xbox
One Chat Headset. If you're looking for an Xbox One headset that provides both game and chat audio, see Set up and troubleshoot
your Xbox One Stereo Headset.

Another thing I would suggest is to try your Headset on another controller, if you can. If the headset works on the second controller, try
updating the first controller again. If that fails, the controller will need to be replaced. Also,
Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.

Hope to hear back soon.

If your Xbox One stereo Headset is not working properly, check the following.

Make sure the Controller software has been upgraded to support the stereo Headset adapter
Make sure that new batteries are inserted into the controller. When the batteries have a low charge level, some features of the controller such as audio and rumble are deactivated to optimize the remaining charge.
Make sure that the headset adapter is securely connected to the controller and that the 3.5 mm cable from the stereo headset is securely connected to the headset adapter. You can perform this verification by pressing the voice mute button and checking
that the LED lights up.
To see if your Xbox One stereo Headset is working, try it with another device, such as a portable computer. If it doesn't work, you need to replace it. To order a replacement headset, visit the Xbox online Help Center.
If possible, try using the stereo headset and the stereo headset adapter with a different controller. If the headset is working with this second controller, try updating the first controller again. If the problem is still not resolved, you must replace
the controller. To order a replacement headset, visit the Xbox online Help Center.

Are you using an Xbox One Controller? If so, try this

support.xbox.com/.../stereo-headset-adapter

It works for the 360 Turtle Beach Headsets.