Xbox one stereo headset needs fixing

My xbox one stereo headset is crackly in game and chat. When im navigating menus on mh xbox one the headset crackles and my friend tells me my chat voice is crackly too, please make quality gear for one Microsoft not cheap untested crap

I

:)

 

Enabling sound from a connected monitor with a headset

Hello, you would need to purchase a stereo headset designed designed for the Xbox One in order to get your game sound through your headset. Microsoft has their own variant

www.xbox.com/.../stereo-headset but there are third party companies which sell certified for Xbox One (Just make sure it says it's available for use with Xbox One).

Third party XBox One headsets
www.xbox.com/.../third-party

If you buy a third party headset you may also need to purchase the Xbox One chat adapter so you can connect your headset to your controller

www.xbox.com/xbox-one/accessories/headsets/stereo-headset-adapter

Some companies include them in the box, some don't.

Either way if it comes in the box or not you need to wire your controller up to your Xbox One in order to download the firmware for the chat adapter to it

support.xbox.com/xbox-one/accessories/update-controller-for-stereo-headset-adapter

 

headset stopped workiing

Hey if it works on your phone it probably means that you will need the Xbox one headset adaptor to get it to work

https://www.xbox.com/en-GB/xbox-one/accessories/headsets/stereo-headset-adapter

 

100% agree. Hopefully this is a firmware issue but when I use the stereo headset the mic sensitivity is way, way too low so I have to talk much louder than normal for it to pick up my voice. Very disappointed. Contacted MS about it and they said they'd replace
it but I'd have to send it in at my own expense first. Complete joke.

 

Replace it? How can I go about getting a refund. Is another headset actually going to fix this issue? I'm pretty upset. I can't talk to people with my son sleeping in the next room over because I literally have to yell or people to hear me. Also Crackling
noise when browsing the dashboard I though that it might have been because my volume was too high but even on low it does it. Can't begin to explain how disappointed I am right now.

 

Mine is too sensitive??? Purchased in March 2014. Stupid thing will pickup very slight noises to the point where I feel like I need to have it muted when I'm not talking.