Xbox One Stereo Headset Issues

ChieftaiNZ · Sep 25, 2015

Hello,

I have been experiencing issues with the microphone on my Xbox One Stereo headset. Friends and Family are also experiencing the same issues,

Is this a universal issue, or is this just rotten luck?

P.S What would be a good Xbox One Mic that also plays game sound?

:)

greg_window10_installer · Sep 25, 2015

Xbox One S and Official Stereo Headset Adapter not recognized

Hi Zathrus,

We have two of the
Xbox Stereo Headset with Xbox One Stereo Headset Adapter, and both sets have worked well with no problems for sometime now. And I have used the
adapter with non-Microsoft headset with no issues. So, given that you say your "3.5 mm cabled headset " works directly connected to the controller, then I regret to say it would seem that the fault lies with the adapter itself and may need to be replace.

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter

SA

Mister Mascot · Sep 25, 2015

Mic stopped working

Hey there SadNastyNiles,

Try this guide to see if it helps out with the Mic issues you're having.
Set up and troubleshoot your Xbox One Stereo Headset

Auswulf · Sep 25, 2015

The microphone has died on it. I had the same issue with mine and ended up returning it to the seller and getting a refund. If you are still able you should do the same. I'd say the problem seems to be uncommon.

thashyttt · Oct 31, 2018

I would switch out the microsoft headset for an aftermarket product. I just found this

www.pricenfees.com/best-xbox-one-gaming-headset.html and they seem to be spot on. I use the hyper x cloud. no need to break the bank.

greg_window10_instal

Hi Zathrus,

We have two of the
Xbox Stereo Headset with Xbox One Stereo Headset Adapter, and both sets have worked well with no problems for sometime now. And I have used the
adapter with non-Microsoft headset with no issues. So, given that you say your "3.5 mm cabled headset " works directly connected to the controller, then I regret to say it would seem that the fault lies with the adapter itself and may need to be replace.

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter

SA

DangerousBard

GrowlingYapper the Xbox One Stereo Headset Adapter is sold separately:

www.xbox.com/.../stereo-headset-adapter

XBF Erick C

Hey there FonMT,

Sorry to hear you are running into these issues with the headsets. Can you go ahead and list the type of headsets that you are using?

Also go ahead and take a look at these helpful support links to troubleshoot this problem.

Give this a shot and let us know of any changes.

greg_window10_instal

ZigzagLemonHaze,

I can understand your frustration with all the bad luck you have been having. And, for the record, I am not part of the Microsoft staff nor an Xbox customer support employee. But, I can say that we have 2 Xbox Ones and 1 Xbox One S, and 2 of the

Xbox One Stereo Headsets. And, both headsets work well, with and without the
Stereo Headset Adapters, on all our Xboxes.

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter

SA

Mister Quimby

Hey everyone!

Sorry to hear about the chat issues, I can definitely understand how frustrating that could be. Just to clarify, what headset are you experiencing the issue with? The Xbox One chat headset or the Xbox One stereo headset? If you are using the Xbox One
chat headset, a good start would be trying the steps included on our Xbox One Chat Headset Troubleshooting Page. If you are using the Xbox One stereo headset,
check out our Xbox One Stereo Headset Troubleshooting Page for some helpful steps.

I also recommend trying your headset with a different controller to see if the issue continues to occur. Give the steps listed in our troubleshooting pages a try if you haven't already and let us know how it goes. Thanks!

.

Xbox One Stereo Headset Issues