Xbox One Stereo Headset Adapter Stuck On Mute

I have been using my stereo headset adapter for months now without a problem until I turned on my controller this morning and now the adapter is stuck on mute and will not produce sound through a headset. Even when no headset is plugged in the orange mute
light on the adapter is stuck on. When a headset is plugged in I am using the official Xbox stereo headset.

Things i tried so far:

-Update the controller (It tells me my controller is already up to date and does nothing)

-Hard reset the Xbox one

-Manually unplugged Xbox console and waited for over a minute before restarting

-Turned on energy saving mode and cleared my MAC address

-Changed batteries

-Unplugged batteries and connected using just a USB cable

-Reset the Xbox to factory settings

-Cleaned the controller ports and Adapter

I do not have another controller so trying the adapter on a different controller is not an option.

Any help is very much appreciated, Thank you.

:)

 

Xbox one stereo headset adapter

My Xbox one stereo headset adapter is stuck on mute and I have to update my controller with the adapter but it's still stuck on mute, any suggestions?

 

Hello my name is Aidan and I am having problems with my cereal headset adapter it is stuck on mute

my Xbox one stereo headset adapter is stuck on mute I push the button and it doesn't work I try to update the controller it says it doesn't need to be updated please help me I don't know what to do I tried restarting my Xbox I did nothing I put the stereo
headset adapter and another controller and it just won't work it's stuck on mute and I can't Fix it help

 

Ok, it sounds like you bought the adapter that will allow you to use other stereo headsets. It also looks like you tried a lot of steps to solve the problem. However, have you tried unplugging the adapter from the controller, waiting a couple of minutes
and then plugging it back in?

If so, then perhaps you should see about setting up a repair/replacement.

http://myservice.xbox.com/

 

hey i just had this happen to me. To fix it go to settings>devices & accessories>click on your Xbox one wireless controller>click on "no update available>plug in your mic and plug in your controller to the side usb slot then wait. Hopped this worked

 

Hey there FizTheStuntman,

Thanks for posting up the helpful information for your fellow gamers! If you have any Xbox Support related questions in the future, please feel free to create a new thread detailing what you're experiencing. This way we can cater our support specifically
to you. Thanks!