Xbox one start up problem

Amaterasu xo · Sep 26, 2015

There is an xbox customer whom I've spoken with twice. His Xbox one will start up to the xbox logo and go no further. He's done all the troubleshooting steps, and tried resetting with an USB cable. None of this has worked, and his Xbox is no longer in warranty.

:)

M4RV 71 · Sep 26, 2015

Xbox start up problem

I have searched through the support forums and found this thread as it is describing the exact problem you have.

It wouldn't be your internet connection as it will only take a couple of minutes to sign in offline. By the looks of it it could be that you need to clear your cache as that helped someone else in the thread I posted.

forums.xbox.com/.../144305.aspx

PrimoFuSion · Sep 26, 2015

Xbox start up problem

Check your internet connection, it will hang if it is taking ages to sign your default profile in

Gian Luca Bazzacco · Sep 27, 2015

If I were that customer, I'll leave the XO on a couple hours before turning it off and call the assistance.

Keeping shutting down the system while loading can damage it, if it's not already. Sometimes it can take several minutes to the system to get ready.

XBF Leo G

Hello WilliamFoster5,

Thank you for posting on the Xbox forums. We understand that your console is experiencing startup and performance issues due to a failed system update. Your best option in this scenario would be to perform

a soft factory reset. This type of factory reset keeps your games and applications installed, but it will remove all your profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken. Also,
we have a support article which provides solutions for
system update issues. Be sure to let us know the results!

onyxishere

His is plugged into a power bar. Some power bars are notorious for not providing enough power to consoles. If your console is plugged into a power bar then try using a wall socket for it.

If it still does not work then you may need to set up a repair of the console.

Scarykarl

No issues with internet connection on other devices. Connected via ethernet to fibre broadband.

THANOS OPRESSOR

Good Morning! How annoying that happens, with me from time to time, I clear the cache and return to normal, I think in your case it is better to contact the support to see if you have any other proposal because as you already informed, was done all Best
practices, I hope you can get your Xbox up and running smoothly. Good luck!

https://support.xbox.com/en-US/contact-us

PrimitiveMeat

Perform a "Soft Reset" - Press and hold consoles power button for 8-10 seconds until it powers down. Wait 30 seconds, then press again. Boot up will take a bit longer. Hopefully this will address your issue. Let us know how it goes.

Xbox one start up problem