XBOX One Split Screen tries to load and then stops

I purchased and downloaded Plants vs Zombies Garden warfare, and the game won't play. When I try to load the split screen mode, it either stays black, or black with the daisy spinning. Also, the sound stopped working.

Hi, the download are stopped when you play online and I think the split-screen stopping the download

Hello Michael F, My name is Khaji I am the independent advisor and I will be happy to help you today.

Setting up split-screen for Xbox 360 games on an Xbox One can sometimes be a bit complicated, especially if it involves creating new profiles and accounts. While I don't have firsthand experience playing split-screen on Xbox One, I can offer some general guidance that may help:

1. Make sure that the Xbox 360 game you're trying to play supports split-screen multiplayer on the Xbox One. Not all Xbox 360 games are compatible with split-screen on the newer console.

2. To play split-screen, you'll need to create additional profiles on your Xbox One. You mentioned creating two new Xbox profiles, which is the correct step. Each player will need their own profile to sign in and play.

3. Sign in to the additional profiles you created on your Xbox One. You can do this by selecting the "Sign-in" option on the Xbox One dashboard and choosing the desired profile.

4. Insert the Xbox 360 game disc or download the digital version from the Xbox Store. Launch the game while signed in with the profiles you want to use for split-screen multiplayer.

5. Once the game has launched, check its options or settings menu for split-screen multiplayer settings. The specific location of these settings can vary between games, so consult the game's manual or look for instructions online if you're having trouble finding them.

6. Within the split-screen settings, you should be able to set the number of players and adjust any other relevant options for split-screen gameplay.

Once the split-screen settings are configured, start the game, and it should load with split-screen functionality. Each player can use their respective controllers to play on their portion of the screen.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Other than a networking issue is your disc in good condition?

Do the multiplayer maps load up in Combat Training or split screen?

Have you tried installing your game to the hard drive?

It doesn't have split screen for zombies or multiplayer, I've tried alot of things to try and get split screen but nothing yet.