Xbox One sound occasionally mutes

Terminate421 · Mar 13, 2015

Hello,

I'm having trouble in which in the middle of a game or netflix show, for some reason my xbox one console's sound will temporarily cut off. After a few seconds it then goes back to normal as if nothing happened.

I need to know if there is a solution or quick fix.

Thanks!

:)

rkkeller · Mar 13, 2015

Kinect sometimes gets hard to hear you?

Anyone else having the occasional problem with kinect and it acts like it can't hear you now and then?

Mine works fine 95% of the time, then that 5% I can mute the sound and even talk directly into it and it
still does not register.

Then a little later it works fine again.

Gernerillo · Mar 13, 2015

Mute SPDIF Audio

Hi @all,

i've purchased a xbox one a few days ago.

The xbox is connected to a TV for video and to a logitech soundsystem for the sound.

So that works fine. But when I tell my xbox to mute the sound, it mutes the tv sound (a sign on tv appears) but not the soundsystem, where the sound comes from.

How can I configure the xbox to mute my soundsystem and NOT the tv?

BR,

Gernii

BIOXmart · Sep 6, 2015

In my Xbox the same things happens

Mister Quimby · Oct 31, 2018

Hey there BIOXmart!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

Mister Quimby

Hey there BIOXmart!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

BIOXmart

In my Xbox the same things happens

XBF Brad A

Hi Miles,

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings>Devices & Streaming>Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the menu> Audio> Turn Mic off and on. OR go to settings> Devices & streaming> Accessories> [...]>Volume> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged. [Turning on Vibration if it does not "Buzz"> Settings>
Ease of Access> Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adapter.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

MilesThomas1

Thanks for the reply Brad, to clarify, we are not using a headset. It is simply all sound through the TV is muted through the xbox. Cheers, Miles

FireShaminar

I have done that, yet it still occasionally mutes for a second in games.

It's never in films, just games.

Xbox One sound occasionally mutes