Xbox One Sound Issues requiring a restart

Hello Jayson!

Are you able to test that xbox on another tv to rule out sound issues on that particular tv you are using with the xbox?

Simple solutions

• Check that the TV audio is not muted and is at a reasonable volume.
• Verify that your external or built-in TV speakers are properly connected and turned on.

When you swapped out hdmi cables did you go back into your xbox settings?

1. Press the Xbox button to open the guide.
2. Select System > Settings > Display & sound > Video output.
3. Select Video fidelity & overscan.
4. Under Display, select HDMI.

Let us know your results after you have confirmed the settings and tv output.

Thanks

Hey there! Thats definitly an unfortunate issue to have!

I see you have tried restarting multiple time, have you tried a power cycle? if not heres how you do it:

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.
   Important Be sure to wait 10 seconds. This step resets the power supply.
   
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox One.

Thanks for your response. The TV sound is fine—that's how I knew it was working the few times it was responding to a complete shutdown. I tried your suggestion to no avail.

I'm afraid I'm going to need to send it in. Have you ever had to do that? I just got it in December.

I'm sorry to hear that. Yes just check your device's here: https://support.microsoft.com/en-us/devices It should tell you if they are under warranty or not. From there
you will follow the steps for a repair.

Thanks for the suggestion. No dice.

Thanks for your response. The TV sound is fine—that's how I knew it was working the few times it was responding to a complete shutdown. I tried your suggestion to no avail.

I'm afraid I'm going to need to send it in. Have you ever had to do that? I just got it in December.