Xbox One Sound Issue

It happened again, and I played with the sound settings on the Xbox some more, but it happened two more times. Nothing I have done has made any change.

Please, if anyone has any ideas let me know. It's starting to look like I'll need to return it...

I haven't seen it happen again but there is often long breaks between the problem. Does anyone know if something can be done?

Hey have you taken a look here to see if this helps fix your sound issues https://support.xbox.com/xbox-one/console/troubleshoot-sound

(Sorry for late reply. Guess I lost hope I'd receive a response).

It's never happened when watching regular television (cable box not connected to xbox), so I doubt it's the speakers.

Today it happened twice in a relatively short period of time which is a first. I changed an audio setting on the Xbox One console itself, and after making a random change it stopped. As I said before, this is never a permanent problem and stops on it's own,
so I will have no idea if my change helped or not until I've given it a few days and played some games.

I should mention that this problem follows me to the dashboard even if I quit a game. I don't believe it's caused by running a game. If I think it's fixed I'll be sure to figure out exactly what change I made, but basically I just changed an audio setting
to the first option that it actually allowed.

Please, if anyone knows what this is and if it can or cannot be fixed let me know.

Hi there Daredevil welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Yes, lots of users have been experiencing this issue, including me, we hope that they revert back to the usual settings for audio.