xbox one soft reset fail

Hello There According to the explanation you have provided, I believe your console will need reset in order to refresh the system. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

Please click on the link below and follow those steps:

How to reset your Xbox console to factory defaults | Xbox Support

Hi Sam, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Not at all, Sam. Your saved games and progress are automatically saved to your cloud storage as long as you're connected to Xbox Live or Xbox Network.

So make sure that you're not playing your games offline in order for your progress not to be removed.

That is the exact problem I am having, I am connected to the internet but my Xbox doesn’t register that I am, forcing me to use offline. So it is forcing me to soft reset in order to fix everything, but I am afraid that my progress would be deleted from my single player games.

Please perform an extended powercycle first and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hey Brock,

Sounds like the console would also benefit from doing a
Soft Factory Reset. The issue could be on the OS or a failed update, Give it a shot and let us know if it helped!