Xbox One Smartglass on Windows Phone FAQ

Xbox One SmartGlass on Windows Phone FAQ



Q: How much does the Xbox OneSmartGlass app cost?

A: It’s free!

Q: Why won’t it work on my Windows Phone device?

A: We built our application to run on a wide array of devices, but Xbox One Smartglass requires your device to be running at least Windows Phone 8. Earlier version of Windows Phone are not supported. SmartGlass supports devices with at least 512MB
of RAM.

Q: Why can’t I connect to my console?

A: On Xbox One: Make sure "SmartGlass Connections" is turned on. To change this setting, navigate to Settings > Preferences > "SmartGlass Connections", and make the appropriate changes.

Q: I'm having trouble signing in to my Xbox Live account. How can I get help?

A: If you're having trouble logging into Xbox One SmartGlass, start by making sure you can successfully sign in to Xbox.com in a web browser. If you have trouble there too, try the instructions athttp://www.xbox.com/forgot. http://support.xbox.com can
also help with common problems.

Q: Can I receive push notifications for messages?

A: Yes, the application currently supports notifications for incoming messages. To turn these on, open the menu on the left-hand side, select Settings and tick ‘Allow Notifications.’ Note that if you are using Xbox One Smartglass Beta, this setting
has been expanded and allows you to individually enable notifications for favourites coming online, favourites starting a Twitch broadcast and incoming messages.

Q: I need more help. What information do I need to provide so you can help resolve my issue?

A: Make a new thread in this forum and we would be happy to help. Let us know the model of your phone, as well as its current OS version and the region in which you are currently located. You can confirm the version of Windows Phone you are running
by going to Settings > About > More Information and looking at ‘Software’ and ‘OS Version.’

If you are in the Xbox One Update Preview program and using Xbox One Smartglass Beta and are experiencing problems with this version of the application, please head over to the Early Access forums and make a post there. The Beta app is currently
available for Windows 8, Windows Phone 8 and Android devices.

Q: In what languages and countries is the Xbox SmartGlass app available?

A: The Xbox One Smartglass app is currently available only in markets where the Xbox One console has been officially launched.

For more information on SmartGlass, please visit our Xbox SmartGlass Companion Apps page.

Note that the Xbox One Smartglass is undergoing constant updates and the information above is liable to change, although we will do our best to keep it as updated as possible. If you are using the Xbox One Smartglass Beta as part of the Xbox One Update
Preview, these changes are coming more frequently and for all the latest release notes you should keep an eye on the Announcements at the top of the Smartglass section of the Early Access Forums.

:)

 

Xbox 360 SmartGlass on Windows Phone FAQ

Xbox 360 SmartGlass on Windows Phone FAQ
Q: How much does the Xbox SmartGlass app cost?

A: It’s free!

Q: Why won’t it work on my Windows Phone device?

A: We built SmartGlass to run on a wide array of devices, but needed to focus on a few devices for the best experience. Xbox 360 SmartGlass supports any device that has at least 512MB of RAM.

Q: Why can’t I connect to my console?

A: On Xbox 360: Make sure the SmartGlass setting is set to “On”. To change this setting, navigate to Settings > System > Console Settings > Connected Devices. You will also need to make sure that the same
profile you’re using on your device is already signed in to the console.

Q: I'm having trouble signing in to my Xbox Live account. How can I get help?

A: If you're having trouble logging into Xbox SmartGlass, start by making sure you can successfully sign in to Xbox.com in a web browser. If you have trouble there too, try the instructions at www.xbox.com/forgot.
support.xbox.com can also help with common problems.

Q: I need more help. What information do I need to provide so you can help resolve my issue?

A: Let us know the model of your Windows Phone, as well as which OS it's running. (7 or 8) Also let us know the region you're located.



Q: In what languages and countries is the Xbox SmartGlass app available?

A: The app supports English, French, Italian, German, Spanish, Japanese, Norwegian, Danish, Swedish, Finnish, Dutch. Here is the support country/region list:

Australia

Austria

Belgium

Brazil

Canada

Chile

Columbia

Denmark

Finland

France

Germany

Greece

Hong Kong

Hungary

India

Ireland

Italy

Japan

Korea (South)

Mexico

Netherlands

New Zealand

Norway

Poland

Portugal

Russia

Singapore

South Africa

Spain

Sweden

Switzerland

Taiwan

UK

US



For more information on SmartGlass, please visit our Xbox SmartGlass Companion Apps page

 

Update for Windows and Windows Phone Xbox One SmartGlass Apps - fixes boot up issue

Hey folks!

We have updated the Windows and Windows Phone Xbox One SmartGlass apps to fix the issue where they were crashing on boot.

Production Apps:

• Windows Phone Xbox One SmartGlass: http://www.windowsphone.com/en-us/store/app/xbox-one-smartglass/a1a67817-26e6-482a-b673-e3e906d27a4e
  
• Windows Xbox One SmartGlass: Xbox One SmartGlass beziehen – Microsoft Store de-DE
  

Beta Apps:

• Windows Phone Xbox One SmartGlass Beta: http://www.windowsphone.com/en-us/s...ass-beta/dee35a7a-48e1-4adb-9ea0-f15117250f2e
  
• Windows Xbox One SmartGlass Beta: http://apps.microsoft.com/windows/e...ass-beta/564f5cef-a10e-4de8-ae2c-e61ece5bdc8a
  

Thanks for your patience while we worked to get the fix out.