xbox one smartglass app and xbox one companion won't work on same Verizon WiFi

iosgamer2day · Mar 8, 2020

I was trying to stream my xbox to my computer. I have windows 10 home. I then tried the xbox phone app and that wasn't working either. I have done all the diagnostic stuff. My xbox nat is open and it says all services are available.

Here is what I tried from forums and calls to Verizon and Microsoft

1. Reset my computer, xbox, verizon quantum gateway router

2. rebooted my router and phone

3. Turned on the streaming options on xbox to on

4. changed my xbox name

5. cleared mac address

6. signed in out on on xbox and on xbox companion app

7. put in the ip address listed on network settings in xbox companion

8. put on static ip

Here is where I am now

My xbox one the custom name shows up on the xbox smartglass app on my phone and on xbox companion app on pc. When I click connect or add a device gives me an error message. The message on the xbox companion is like make sure xbox is one and on same network
and on the app it says it couldn't connect giving me error 80000005. My computer is up to date on updates.

:)

iosgamer2day

Tried that still no progress.

DanMen334

try to connect your xbox via ethernet cable maybe there's a lot of internet capacity demanded by apps and that's why you can't use them

StuartATrueRed

The Xbox Console Companion app does not work with the Xbox 360, it only works with the Xbox One. If you are using the Xbox 360 smartglass app, that is no longer supported and no longer works with the Xbox 360.

Coreldan

Are you sure you have the Xbox One version of Smartglass? The old Smartglass app for 360 won't work.

Tyrue10

The only apps I have that are xbox related are: "xbox 360 smartglass", "xbox console companion", "xbox game bar", "xbox live" and "xbox one smartglass", so i'm just moving through the system file checker. Will let you know how it works out.

xbox one smartglass app and xbox one companion won't work on same Verizon WiFi