Xbox One Smart glass can't connect to Xbox One any longer when it is in sleep mode

Discus and support Xbox One Smart glass can't connect to Xbox One any longer when it is in sleep mode in XBoX Games and Apps to solve the problem; For the last few months I have not been able to connect to my Xbox One from the SmartGlass app using Win 10, unless the Xbox One is already on. This... Discussion in 'XBoX Games and Apps' started by ItsGameOvrMan, Jul 18, 2016.

  1. Xbox One Smart glass can't connect to Xbox One any longer when it is in sleep mode


    For the last few months I have not been able to connect to my Xbox One from the SmartGlass app using Win 10, unless the Xbox One is already on.

    This used to work flawlessly. There must have been an update that came down from one of these devices that broke that.

    I have done all the common troubleshooting steps like restarting router, X1, Win10, and made sure the allow all connections from SmartGlass is enabled on the X1.

    The error message I get is "We can't turn on your console. Make sure the device is on the same network as your console and and your console is set to instant-on."

    Since this works when the X1 is on, I'm lead to believe that it is an issue with X1 not staying alive for network connections after turing it off into sleep mode.

    I cannot ping it when the X1 is in sleep mode but I can ping it when it is on.

    Anybody else having this issue or have any ideas on getting this to work again?

    :)
     
    ItsGameOvrMan, Jul 18, 2016
    #1
  2. Xbox-One Problem

    Sounds like somebody is connecting to your Xbox one via smart glass. Go into your Xbox one setting and disable the setting that allows any smart glass device to connect to your console.
     
    wherehashegone, Jul 18, 2016
    #2
  3. Blitz23 NZ
    Blitz23 NZ Guest
    Cant find the settings to connefct to Smart Glass

    Pretty sure I just signed into my Smart Glass, turned on my X1 and then selected Connect to Xbox One in Smart Glass?

    As long as they are on teh same network (WiFi) then it should auto connect after that.
     
    Blitz23 NZ, Jul 18, 2016
    #3
  4. oupyee
    oupyee Guest

    Xbox One Smart glass can't connect to Xbox One any longer when it is in sleep mode

    Hello, Yeah after the update I have the same issue. It was frustrating because It did work flawlessly. This should get fixed next update I hope.
     
    oupyee, Jul 18, 2016
    #4
  5. wherehashegone Win User

    Xbox-One Problem

    Sounds like somebody is connecting to your Xbox one via smart glass. Go into your Xbox one setting and disable the setting that allows any smart glass device to connect to your console.
  6. oupyee Win User

    Xbox One Smart glass can't connect to Xbox One any longer when it is in sleep mode

    Hello, Yeah after the update I have the same issue. It was frustrating because It did work flawlessly. This should get fixed next update I hope.
  7. FatKidFriendly5 Win User

    Stand by Mode?

    Al Bundy Lives- Think I have done everything you have said just didn't know if it was in actual sleep mode or completely off. I have it set to instant on but when I get on xbox smart glass on my phone it doesn't even pick up my system which I automatically
    think that its completely off and not just in stand by. Figured xbox smart glass would still recognize its in stand by/on
  8. Blitz23 NZ Win User

    Cant find the settings to connefct to Smart Glass

    Pretty sure I just signed into my Smart Glass, turned on my X1 and then selected Connect to Xbox One in Smart Glass?

    As long as they are on teh same network (WiFi) then it should auto connect after that.
  9. Westy7111 Win User

    No Xbox display

    I also forgot to add that it won't connect to any other devices. My kinect won't turn on, my controller can't connect to the Xbox and I can't connect via Smart glass
Thema:

Xbox One Smart glass can't connect to Xbox One any longer when it is in sleep mode

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