Xbox One Sign In Issue (Backwards Compatibility)

KHVRN · Feb 20, 2016

I recently purchased an Xbox 360 title digitally, so i could play it on my Xbox One.

Now that its downloaded, it loads up fine, however when it asks me to sign in to Xbox Live (again) via the Xbox 360 emulation, it keeps giving me the error message

"Sorry this profile cant sign in to xbox live on this console, to fix it please download and try again"

firstly, what does that even mean? secondly, why cant it sign in all of a sudden? it worked fine with other 360 titles i played.

The only thing ive done differently since the last time i played a 360 title on my xbox one, was change my Xbox sign in name, and its the only thing i can think of that might cause a problem, as the Xbox 360 sign in STILL displayed my old gamertag rather than
the new updated one.

Game just cost me £15 so id like to get this fixed ASAP cheers.

:)

Miramirajane · Feb 20, 2016

I have a question about games

Hi cooltwou,

You can actually sign in on this web site and send your feedback for Backwards Compatibility feature on Xbox One. You can request a game to be added and to be played using the new-gen console:

xbox.uservoice.com/.../298503-backwards-compatibility

GrowlingYapper · Feb 20, 2016

Backwards Compatibility Sign-In Issue

Evil MP 89th you need to create your own thread so you get the proper help you need.

JerryC-522FD008-4138-4E16-88FB-3C5C23555FA1 · Mar 3, 2016

This is the first time I'm hearing of this error. Hopefully the Xbox Live team will look into it.

AGHA 125 · Mar 4, 2016

your network is good but there are some xbox service issue!!!!

How to fix this problem can anyone HELP ME PLZ

TyStycc003CTV · Oct 31, 2018

I have this same issue. What is being done to fix this???

XBF Leslie D

Hi Poseidon,

Thanks for reaching out to us. You can sign in to your current account that you have for your Xbox One X when it brings up to sign in to your Xbox 360 account. Signing in to the account will work and it will allow you to play the game afterwards. Currently,
all it wants is for you to basically sign in once more through the '360 Dashboard' when playing a backwards compatible game on an Xbox One console.

Also, just a friendly reminder that we have only certain games that are backwards compatible to the Xbox One Console's. Here's the list: https://www.xbox.com/xbox-one/backward-compatibility/available-games

Just in case you would like to take a look here's the
Xbox one backwards compatibility FAQ

Let us know if this helps.

UnholyPainter4

Hi Doug! When you sign in to your new Xbox One S with the same Xbox Live account, there will be a "Ready to Install" section listing all games that you are able to install onto that Xbox. If your old games (Games with Gold or purchased) are backwards compatible,
they will show up there! Here is a list of current Backwards Compatible games https://www.xbox.com/en-US/xbox-one/backward-compatibility , and here is
the FAQ section for Backwards Compatibility as well https://www.xbox.com/en-US/xbox-one/backward-compatibility#faqSection

Hope that helps!

XBF Crystal P

Hi there kharrisma,

Thanks for reaching out. I'm sorry to hear about the issue. In reference to backwards compatibility for Xbox One.

Check out the following articles:

Hope this helps.

Shadowskill08

Sorry to hear you're having issues. Unfortunately, the Xbox 360 Fall of Cybertron disc is not backwards compatible on the Xbox One.

Click here for a list of all backwards compatible content on the Xbox One.

Hope this helps!

XBF Leo G

Hello Burrowsf2005,

Thank you for posting on the Xbox forums. We understand that your friend is unable to play Xbox 360 backwards compatible games because he is unable to sign in and connect to Xbox Live. This is a known issue. This issue has been occurring for several
days now. The
Xbox Support Team on Twitter have been made aware of this issue, and are working diligently to fix it. There have not been any updates on this issue at the moment. We suggest keeping an eye on the Twitter feed to find out when the issue will be resolved
completely. At the moment, we are recommending that people sign out and in to their account on the Xbox One home screen. Once you have signed out and signed back in on the Xbox One home screen, try launching the backwards compatible game. You can repeat this
process until your profile is able to sign in to the backwards compatible menu. Be sure to let us know the results!

Xbox One Sign In Issue (Backwards Compatibility)