Xbox one shutting off on me

STyW297 · Jul 13, 2018

my xbox one keeps shutting off on me every time

:)

QuiteOmnivore60 · Jul 13, 2018

Ventilation issues

My Xbox One keeps shutting off because of a "ventilation issues error". Can someone tell me what to do to fix this?

JackCains · Jul 13, 2018

xbox one shutting off

No, it doesn't give any messages. If I am watching YouTube or Hulu then select a gave that I was playing before watching videos on those Apps. The screen goes black and after maybe 10 seconds the console will shut off. Most times it restarts within a few
seconds. Other times I have to turn it back on. The controller does not shut off.

Thank

CrazyUSMarine · Jul 13, 2018

make sure it's plugged directly into the wall and not a surge protector. This could help!

CrazyUSMarine

make sure it's plugged directly into the wall and not a surge protector. This could help!

Martino123

me too happens to me that instant mode powersupply shuts off with my brand new 1TB Elite Xbox One

XBF Aaron G

Jack,

Hey buddy. Sorry bout the inconvenience. What it sounds like is that if you have more than one application running, your Xbox is trying to run them simultaneously and there might not be enough network to support that. Your Xbox will crash or revert to dashboard
if the console is outrunning your network. Here's some
trouble shooting for your console shutting down and also some Xbox live required guidelines for your network.

Download speed
Upload speed
Latency
Note Having this information handy will make the discussion easier if you have to contact your ISP later.

Compare your speed test results to the following speeds, which we recommend as minimum requirements for the best connection experience:

[table][tr][td] [/td][td]Online gaming[/td][td]SD video streaming[/td][td]HD video streaming[/td][/tr][tr][td]Download speed[/td][td]3 Mbps or 3,000 Kbps [/td][td]1 Mbps or 1,000 Kbps [/td][td]3.5 Mbps or 3,500 Kbps [/td][/tr][tr][td]Upload speed[/td][td]0.5 Mbps or 500 Kbps [/td][td]N/A [/td][td]N/A [/td][/tr][tr][td]Latency[/td][td]Less than 150 milliseconds [/td][td]Less than 150 milliseconds [/td][td]Less than 150 milliseconds [/td][/tr][/table]

Please keep in mind that these are the minimum requirements in order for a game or app to have a “Certified” experience. The higher your connection speed, the better your experience will be.

gds1972

Hi

Can you please try the troubleshooting guide attached below hopefully this will help you find the reason for the console shutting down unexpectedly.

http://support.xbox.com/xbox-one/console/console-turns-off-unexpectedly

Joc Holliday

Either your outlet your plugged into can be shorting out, cable damaged or where the xbox plugs into might be faulty now.

If the power block is green its good.

I would recommend sending it in if its still under warranty

Xbox one shutting off on me