Xbox one shutting itself off

Discus and support Xbox one shutting itself off in XBoX on Consoles to solve the problem; My son's xbox one will turn on, but before he can actually play, it shuts off. Not overheating. Can you please tell me what's wrong with this... Discussion in 'XBoX on Consoles' started by BenAlex2007, Oct 27, 2017.

  1. BenAlex2007
    BenAlex2007 Guest

    Xbox one shutting itself off


    My son's xbox one will turn on, but before he can actually play, it shuts off. Not overheating. Can you please tell me what's wrong with this thing? It's only about 8 months old. His 360, we bought used and it still lasted him 3 years!!

    :)
     
    BenAlex2007, Oct 27, 2017
    #1
  2. Carnag72
    Carnag72 Guest
    Xbox one shutting off itself

    Sorry for taking long to reply but this power supply is definitely one of those knockoffs that last a month..

    Imgur

    Green light instead of white
     
    Carnag72, Oct 27, 2017
    #2
  3. Dakrkplayer2
    Dakrkplayer2 Guest
    Xbox one shutting off itself

    As watch7ower said it might be a fan of the console. There a lot reason why it happen. But watch7ower have it cover. Also it might be because it a american console. The power supply is ment for american power outlet and not jorden's power outlet. You might
    want chech that too.
     
    Dakrkplayer2, Oct 27, 2017
    #3
  4. DeAndreMulrain Win User

    Xbox One is turning itself off?

    My Xbox one keeps shutting off by itself
  5. Carnag72 Win User

    Xbox one shutting off itself

    My brother plugged in the original power supply in Jordan's power and it stopped working but I forgot what we did to it we either threw it away or its somewhere around the house, and I'll be sure to contact support. Thanks for the help guys
  6. Dakrkplayer2 Win User

    Xbox one shutting off itself

    As watch7ower said it might be a fan of the console. There a lot reason why it happen. But watch7ower have it cover. Also it might be because it a american console. The power supply is ment for american power outlet and not jorden's power outlet. You might
    want chech that too.
  7. Watch7ower Win User

    Xbox one shutting off itself

    Hi,

    the issue causing your console to turn off isn't to do with any games/apps you are running as the console is designed to have its fan work faster when the system is under a heavier load - this enables the console to continue operating at safe temperatures
    while letting you do your thing.

    It may be possible that the console fan is malfunctioning and not providing adequate cooling for the system, leading to it overheating during operation.

    Please follow the troubleshooting steps listed here:
    support.xbox.com/.../console-turns-off-unexpectedly


    It may also be worth troubleshooting your power supply with the steps here:
    support.xbox.com/.../console-wont-power-on


    If none of the above steps help, it may be worth contacting support to see if there is something they could do for you as your console and accessories are still under warranty. It's possible they may be able to get a new power supply out to your or even
    have you send your console in for repair via one of the supported countries which are close to you (Saudi Arabia/UAE)

    You can contact support from
    http://support.xbox.com
    , selecting your issue and opting to chat with Microsoft Support.

    Good luck, I hope the troubleshooting steps fix your issue or at least that the support team can help you out.
  8. Carnag72 Win User

    Xbox one shutting off itself

    Sorry for taking long to reply but this power supply is definitely one of those knockoffs that last a month..

    http://imgur.com/tOjrC8G

    Green light instead of white
Thema:

Xbox one shutting itself off

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