Xbox One Shuts Off While Streaming

ERROR juster · Sep 27, 2014

Hello. I've had my Xbox One two weeks now, and I have been experiencing issues while streaming video via Netflix, Amazon, and Youtube. While watching a stream it will bring up a screen advising that the video is not available at the moment and to select
a new title, then the controller shuts off, the the system shuts off soon after. I have trouble shot this issue to the best of my ability. I know it's not the system inactivity timer, due it shutting off within minutes after starting the stream. I also don't
believe it's due over heating since I have never received the notification, and I can play games without any issue. Any idea what's causing this issue or any resolutions?

:)

RSONIST 976 · Sep 27, 2014

xbox one shuts down while streaming

I've been having this problem which just recently started. While i stream anything, Netflix, upload, YouTube, etc. The xbox freezes, the controller firsts shuts off then the xbox shuts off right after. Any solutions to this problem?

ive taken these steps so far.

deleted and re install apps

delete cache

check all cords are not loose

Spyroman12 · Sep 27, 2014

xbox one shuts down while streaming

You could also try to delete your profile, redownload it, perform a hard reset on the console. If they don't work, then you will want to try to restore the console to factory defaults.

Though, not gonna lie, it sounds like this is an issue that will need to be sent in to be fixed.

Hope this helps

VORTMAX 36 · Oct 4, 2014

Same here! It has happened while streaming video on the Amazon app and also while streaming using the ESPN app. Freezes and then shuts down. Sometimes it happens after a few seconds or at other times it's after several minutes. No rhyme or reason to it.
And the console is not running hot so I don't know what the problem is.

Carbum · Oct 31, 2018

Same here.. and they want me to send in my console which will take 3-4 weeks to get back or put a $400 hold on my card to get a new one in the mail.. kind of annoyed by this... since you spend $500 on something you would like for it to actually work.. 3-4
weeks?? That's a really long time to miss out on when you're playing team events or leading a clan thru VOG hard on destiny. Just saying.

Carbum

Same here.. and they want me to send in my console which will take 3-4 weeks to get back or put a $400 hold on my card to get a new one in the mail.. kind of annoyed by this... since you spend $500 on something you would like for it to actually work.. 3-4
weeks?? That's a really long time to miss out on when you're playing team events or leading a clan thru VOG hard on destiny. Just saying.

VORTMAX 36

Same here! It has happened while streaming video on the Amazon app and also while streaming using the ESPN app. Freezes and then shuts down. Sometimes it happens after a few seconds or at other times it's after several minutes. No rhyme or reason to it.
And the console is not running hot so I don't know what the problem is.

Tarnend

do you have a kinect? does the cam work on that while streaming and doesnt shut off?

ThatOneSoldier

It wasnt your Xbox... SO Its been happening to me also..... they need too fix it! if you unhook your stream cam and just stream without one it works but if you use a cam it shuts off ive tried multiple times.... then
finally unhooked my cam and tried and it didnt shut off

donnelly89

I am having the same issue. My xbox one S is shutting off when i stream. It is fine every other time its just when i stream

Xbox One Shuts Off While Streaming