Xbox One shuts off when game starts but still functions for all other things

FlusherPluto51 · Mar 28, 2018

Our Xbox One shuts down and powers off whenever loading a game disc. The power supply light also goes out. It works fine for a Blu-ray disc, for streaming, etc.. The problem only occurs when loading a game disc. It happens within 5 minutes of loading a game. Once
this happens, the only way to get it to start again is to unplug the system, plug back in and power on again.

:)

DwayneHolden1 · Mar 28, 2018

XBOX one controller

my Xbox One wireless controller triggers will not function for aiming and firing but will function for other things.

RodrigoMFE3012 · Mar 28, 2018

Xbox One turning off

My Xbox One began to exhibit this problem has two weeks, every time I start any game on console, it turns itself off after about 5 minutes running the game. But when I'm using any other function or application it works normally. Can someone help me?

Mister Cazador · Mar 29, 2018

Hi there FlusherPluto, thanks for reaching out.

If your
Xbox One console is powering off unexpectedly please try those steps to see if they can help out with what you're experiencing.

Is your console connected to a wall outlet or power strip?

Mister Cazador

Hi there FlusherPluto, thanks for reaching out.

If your
Xbox One console is powering off unexpectedly please try those steps to see if they can help out with what you're experiencing.

Is your console connected to a wall outlet or power strip?

Tezzarrific

july 2024 is when the store for 360 side shuts, all the BC games will still be purchasable on xbox one and newer and all functionality should be ok too.

Evil Timbus

I did disconnect all the other devices when no one was home and it was still disconnecting. IE shutting off the wireless capabilities of the devices, and powering them down.

BIZZnice

Figured out the issues, but not sure how to solve the problem:

The Xbox and Kinect are in a cabinet, So when I close the cabinet, even though the Xbox and kinect can hear me and power on/off the xbox the tv and soundbar still don't power on. Even if I shut off the kinect and close the cabinet and use the controller
the TV and soundbar still won't power on. However, when the cabinet is open the Xbox is fully functional, when it is closed the xbox is still functional with voice commands and the xbox controller, the TV and audio just don't power on/off.

CHAD TPRUITT

Not much I'll bet...when I saw the reveal that was the first thing I thought of. If you remember, the old Xbox servers were shut off in April, 2010, 4.5 years after the 360 came out. I would bet real money that the 360 servers will be gone by 2020. The
only reason I think they will last that long is because that at the moment, no one believes there will be any backwards compaitibility with the One so there will probably still be a huge following for the COD games online along with Halo and GOW. If those
players start slacking off however when the One is released you will see the 360 servers shut down. And it is possible that individual game severs could be shut off...I am surprised Halo 3's are still up. There was at least one 360 game that has its' servers
shut down a few years ago...anyone remember what it was?

Xbox One shuts off when game starts but still functions for all other things