Xbox one shuts off on its own

Hi,

are you in the xbox update preview group by any chance?

Hey Serenity

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to keep your console from powering off.

In addition to what has already been provided to you in accordance with troubleshooting, make sure your console is connected directly into a wall outlet as if this is not done, we won't be able to effectively troubleshoot.

Keep in mind that the original Xbox One console is no longer manufactured by Microsoft, nor is the console PSU. As a result, out-of-warranty support is no longer available for this particular product. This means that if your console is no longer functioning
you would have to upgrade your console.

I hope this is of some use to you.

Hi there,

please try the steps suggested on this support page:
https://support.xbox.com/en-US/xbox-one/console/reset-power-supply-solution

It will have all the steps to try and solve the issue up to how to request a repair or replacement if needed.

Let us know the results

If the issue persists, please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

I hope this helps.

Sorry, but this forum cannot help you with self-repair methods that involve opening the Xbox (and voiding your warranty).

The console shutting off without warning is usually due to these two reasons: poor ventilation, or a power supply issue. See the

official support article for more details.