xbox one shuts down

FAM LUNDT · Jul 6, 2017

my xbox one shuts down every time i try to play a game everything but play games works WHYYYYYYYYYYY

:)

JazzyBoy84 · Jul 6, 2017

XBOX ONE SHUTS DOWN

my xbox one shuts down when i plug in the wifi card when i unplug it the xbox works

Miss Ghidorah · Jul 6, 2017

XBOX ONE SHUTS DOWN

Hi there JazzyBoy -

The Xbox One consoles do not have the ability to insert Wi-Fi cards; it's not a replaceable part. It's integrated directly into the motherboard. We recommend checking out the troubleshooting article for

Xbox One unexpectedly turning off if you haven't already.

Let us know how that goes!

Mister Mascot · Jul 7, 2017

Hey there FAM LUNDT,

Sorry to hear about the console randomly turning off. We do have a guide with some steps that might help though. Please give it a shot

HERE and let us know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

DENAz666

Hey mate,

I would try firstly giving your console a power cycle, which you can do by having the console on and sitting at the dashboard. Then from there, hold the power button down on the front of the console down for 10 seconds until the console switches off. Then
leave it off for a minute or two, before turning it back on and trying again.

If that doesn't work, then try removing your profile from the xbox, and re-adding it back again. That might just kick it into grear

Let us know how you go

Cheers

Denaz

SA1NT 0F LI3S

Yeah, sounds like you need a new power supply pack. You can purchase one on Amazon. They’re around $30 USD.

LLG JuGgErNaUt

I had this same issue with my X1X and it was because the fan vent was blocked by my controller's battery charger so the console was overheating.

LAR_95

I haven't as I don't own another cord, though I thought that might be it, too.

I've found a repair store that's open and will see what they have to say about the matter once they've run some diagnostic tests.

Facundo.Carro

Have you tried changing the power cord connecting to the Xbox one OG

xbox one shuts down