XBOX ONE SERVICE REQUEST

MRC00K13 · Apr 10, 2014

Found out why it takes so long for Microsoft to fix/service your console. They shipped your device to Laredo, TX and then take it down to Mexico. They aren't even serviced in the US. They were done with it days ago, it's in transit now for 5 days. Kind of
a weak business, can't even keep it in the states.

:)

FatedAnarchy · Apr 10, 2014

Xbox One and Windows 10 Self-Service Refunds

Apparently, it was posted on the dashboard for alpha testers. Should launch soon.

Edit -

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.Click to expand...
Click to expand...

XxFederalJoexX · Apr 10, 2014

Service request

Thank you Mister Beep, I just want everyone to understand, that I am not upset because of the credit/reward or whatever you want to call it, but I am upset how this service support is. Is so frustrating being told the wrong information and having to hear
or read that I need to post or chat or even call to a different department of customer care and yet the issue is not resolved and really would hate for any one else have to experience what I haved In the past couple of days. Like I said I will wait the 4-8
weeks or easy said 1-2 months and than if no credit has been send to my email or anything regarding the promotion, at that time I will post again or move the issue further up.

Your Dead McFly · Apr 10, 2014

Thanks for the info. US Customs takes awhile before FedEx can even touch em.

Skihawks · Apr 12, 2014

Wonderful...Just shipped my X1 and it was received on 4-10. Guess I won't be playing Titanfall until Christmas.

SkateHigh3968 · Apr 17, 2014

AC cord just shorted out and burned a hole into the cord. It will now take almost 3 weeks to get a new AC cord not even the whole power brick just the cord. I left sony and I am now starting to think it was the worst choice of my life.

YUCryin77 · Oct 31, 2018

A couple weeks ago I sent my XB1 in for repair because it wouldn't read any discs. They sent me back a refurb unit that read discs perfectly for about a day. From hookup you could hear the hard drive clicking, and on the second day it stopped working. All
it would do is freeze at the Xbox logo screen. I called support again and they said they would ship me a box so I wouldn't have to pay anything, and I could send it back in for repair. That was 8 days ago. Still with no box I called them again today. They
told me the last rep promised something they can't do. I would have to pay to ship it back AGAIN and they said they had no control over if I got a new or refurb replacement still. I also learned that if you do the $500 hold to get a "new unit" shipped to you
that it could STILL be a refurb!! They said there was nothing else they could do, and that I could post to the forum and hope for a reply... great customer service Microsoft. I've been with them since the first Xbox and spent near $800 for the One and games
and accessories. Guess that doesn't matter since they already got money out of me, right?

SkateHigh3968

AC cord just shorted out and burned a hole into the cord. It will now take almost 3 weeks to get a new AC cord not even the whole power brick just the cord. I left sony and I am now starting to think it was the worst choice of my life.

Skihawks

Wonderful...Just shipped my X1 and it was received on 4-10. Guess I won't be playing Titanfall until Christmas.

Your Dead McFly

Thanks for the info. US Customs takes awhile before FedEx can even touch em.

YUCryin77

A couple weeks ago I sent my XB1 in for repair because it wouldn't read any discs. They sent me back a refurb unit that read discs perfectly for about a day. From hookup you could hear the hard drive clicking, and on the second day it stopped working. All
it would do is freeze at the Xbox logo screen. I called support again and they said they would ship me a box so I wouldn't have to pay anything, and I could send it back in for repair. That was 8 days ago. Still with no box I called them again today. They
told me the last rep promised something they can't do. I would have to pay to ship it back AGAIN and they said they had no control over if I got a new or refurb replacement still. I also learned that if you do the $500 hold to get a "new unit" shipped to you
that it could STILL be a refurb!! They said there was nothing else they could do, and that I could post to the forum and hope for a reply... great customer service Microsoft. I've been with them since the first Xbox and spent near $800 for the One and games
and accessories. Guess that doesn't matter since they already got money out of me, right?

ultimate lew1s

So firstly id try clearing the cache on your browser close it all down and try again if that doesnt work then contact xbox support again and explain the issue to them.

XBOX ONE SERVICE REQUEST