Xbox One sent for repair but sent back as tampered

Wonder if anyone can give me some guidance.

My wife bough an Xbox One S from Argos for my daughter's birthday about 8 weeks ago. Her birthday isn't until this Saturday so we gave her about a fortnight after purchase. Just over a fortnight ago it developed a fault where it would switch on and immediately
switch off again.

Xbox customer support said to send it to them under warranty which we did.

I had an email yesterday from UPS saying that the console was due for delivery back to me today.

It has come back with a letter saying it has been tampered with so no repair has been made.

Well it absolutely hasn't been tampered with by me or my daughter so I am absolutely fuming. Even worse there is now what sounds like a screw loose which is rattling around so if I take it back to Argos they are now going to accuse me of opening it up.

Do I have any right of reply to Microsoft?

:)

 

microsoft will not repair my console.

I knew it was out of warranty I played £82 for the repair but they sent it back saying it was tampered with and would not repair it.

 

Sent xbox repair , but ...

Even my warrianty was ended , but they still told i got 1 free repair.

 

Why didn't you go back to Argos in the first place?

I mean you get one years warranty from them, it is the sellers responsibility to replace or repair the console, not yours.

I would only ever go back to Microsoft if the console was out of warranty and I was trying to get it repaired by them.

Also, I wouldn't worry to much about Argos, they wont inspect it too closely, they will try and switch it on and even if there is a rattle inside, its their responsibility to prove it was your fault that this rattle was caused by you. you just need to tell
them that you never noticed it before because you don't move the console, you placed it on the TV unit and left it there. As long as the console looks like it hasn't been opened then you should be fine.

 

If the tamper security sticker was removed or "tampered" with even if you didn't open the console, that will void the warranty.

 

It was over 30 days so Argos insist you contact Microsoft before they will do anything.

Took it into Argos tonight who offered to replace it, they even upgraded it to a 1tb Console as none of the 500gb bundles were available or not suitable fora 12 year-old girl.

It Might be an idea if the tamper label wasn't stuck on the front of the console if that is the sole arbiter of if it's opened or not.

I am utterly disgusted with Microsoft Customer Service and if I had a choice would have got a PS4 from Argos instead but it's not my choice.

 

Argos might insist you go to Microsoft but under UK consumer law it is still their responsibility to replace the console.

They try and force you to Microsoft so they don't have the console as a return on their system.

 

hope this helps.

30 Day right to reject

This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.

This right to a refund doesn't apply to products you've bought as downloads, though - such as music, games or apps.

You can, however, ask for a digital product to be repaired or replaced if it develops a fault. And if this isn't possible, or is unsuccessful, you have the right to receive a price reduction.

Repair or replace
If you are outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described.

You can state your preference, but the retailer can normally choose whichever would be cheapest or easier for it to do.

If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product.

You're entitled to a full or partial refund instead of a repair or replacement if any of the following are true:

• the cost of the repair or replacement is disproportionate to the value of the goods or digital content
• a repair or replacement is impossible
• a repair or replacement would cause you significant inconvenience
• the repair would take an unreasonably long amount of time.

If a repair or replacement is not possible, or the attempt at repair fails, or the first replacement also turns out to be defective, you have a further right to receive a refund of up to 100% of the price you paid, or to reject the goods for a full refund.

If you don't want a refund and still want your product repaired or replaced, you have the right to request that the retailer makes further attempts at a repair or replacement.

The first six months
If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise.

During this time, it's up to the retailer to prove that the fault wasn't there when you bought it - it's not up to you to prove that it was.

If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund, or price reduction if you wish to keep the product.

The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.

The only exception to this rule is motor vehicles, where the retailer may make a reasonable reduction for the use you've already had of the vehicle after the first 30 days.

If you'd prefer to keep the goods in question, you can request an appropriate price reduction.

Six months or more
If a fault develops after the first six months, the burden is on you to prove that the product was faulty at the time you took ownership of it.

In practice, this may require some form of expert report, opinion or evidence of similar problems across the product range.

Find out more about how to return a faulty item and claim a refund, repair or replacement from a retailer.

You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.

This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a faulty product.

take it back to argos

 

Thanks for finding the info I was too lazy to get.

 

The "tamper proof" sticker is in the back of the console, the one your thinking about is the clear long sticker that is just below the Blu Ray drive. You can remove that one all you want, nothing to worry about.