Xbox one Seagate game drive stopped working

Hi, BIGKr4ken82! thank you for your reply.

• To clarify, is your hard drive's LED indicator working when plugged into your computer?

• Do you have a different console you could try your hard drive on? that would be the easiest way to determine the source of the problem.

- Additionally, have you tried using SeaTools like RainingRoses mentioned?

https://answers.microsoft.com/en-us...-seagate/52209bfb-f38e-4e0b-a229-3daa578da472

Hi, BIGKr4ken82! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues with your external hard drive.

• May I ask which Xbox One model you are using?

• To clarify, are you referring to the guide at [ https://support.xbox.com/en-us/help/hardware-ne... ]?

- Please let me know if you've followed other troubleshooting guides besides the one mentioned above.

Thank you! I'll be looking forward to your reply.

Best regards.

Hello,

For more specific troubleshooting, please confirm the exact model of your Seagate external drive.

Refer to my answer in this similar thread for all the possible options to resolve this error:

Xbox one external hard drive 3 tb Seagate - Microsoft Community

Hope this helps.

Hi, BIGKr4ken82! my apologies for the late reply.

Have you already tried using a different USB cable or port with your external hard drive?

Have you tried plugging it into a PC to see if it's detected?

Thanks for responding I’m using an Xbox one s. I have used the troubleshooting guide above and it still won’t register and there is no light on the game drive