Xbox one screen time limit not working anymore

Please start your own thread so we can assist you directly. This one is over 2 years old

Hey there,

We will be locking this older thread due to it being revived by a new post. If the issue is
on going, we recommend creating a new thread
detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions. Thank you and happy gaming!

I have a very similar issue. I've tried the steps in the many forum posts on the subject of screen time not applying, but nothing seems to work. My son has a schedule set across all devices for two hours per day, but when I get the weekly email it regularly
shows more than two hours of screen time.

Having searched this seems to be a significant issue for a lot of people. Come on Microsoft, sort it out!

Hi Nico,

Thanks for reaching out to us here on the Forums!

If screen time isn't working the way you expect it to, keep the following in mind:

With the latest update of Windows, you're able to set up one schedule that'll apply across all of your child's devices. This means if you give them five hours in a day, they'll have five hours between their Xbox One and Windows 10 devices. Otherwise,
time gets tracked separately, so 1 hour of screen time means 1 hour per device.

Please check out
Fix screen time limits not working regarding troubleshooting steps.

Give this a try and let us know how it goes

Hi there,

to be sure check if the Screen time settings are correct at: https://account.microsoft.com/family/

After that have your son's account Sign out and Sign in again on the console.

Also be sure to have the console do a full power cycle via the following steps:

try the manual power cycle steps like mentioned on the following link, be sure to wait until the power supply light turns and remains orange for at least 30 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Let us know the results