Xbox One Screen Flash black

Philip Schmidt · Feb 1, 2015

Hey Community,

I have got some Problems with my Xbox One. After 2 or 3 hours of playing my TV (Philips 40PFL6505) Screen becomes black for a few secounds and the Sound is also gone for that time. I tried everything possible: I send my Xbox back (Support said that everything
is alright), i bought a new HDMI cable (1,4 High Speed) from amazon, i switched to 50 HZ mode, but nothing helps. Has someone an advice for me?

Greetings,

Philip

:)

ZeroEndymion199 · Feb 1, 2015

Help me please!

My xbox one s error code 0xd0000189, Standby and restart Black screen ,Screen flash and with the machine heating,Who knows what happened?

LordGarth · Feb 1, 2015

Screen flashes black

Since the last update I have noticed my screen flashing black. I have searched the forums and found this issue was common at launch with certain tvs. Idon't have those brands and it just started. Never did find a solution listed but I think the problem
expanded on update. Anyone know the solution?

Ac1DJC · Feb 1, 2015

This problem seem like a old issue and not fully resolve, I have my XB1 for X'mas last year, and this issue also appear on me.. it started with happening some time at the beginning, but now it happen like every time I playing with my xbox, it happened on
the dashbox screen as well as during game play.

Some say, changing the HDMI cable to a better one (or the best you can buy) and update the TV firmware helps..

I am getting a better HDMI cable from my nearest store soon, will see if this help my problem.. as it getting annoying while it happen during game play...

Philip Schmidt · Oct 31, 2018

Use DVI and buy an optical sound system

Misses Quinzel

Hey there, Pema! We are currently still investigating the black screen flashes. The snowy/static screen and HDCP errors were the ones resolved recently. Please keep an eye on that thread for updates on the black screen flashes!

Ac1DJC

This problem seem like a old issue and not fully resolve, I have my XB1 for X'mas last year, and this issue also appear on me.. it started with happening some time at the beginning, but now it happen like every time I playing with my xbox, it happened on
the dashbox screen as well as during game play.

Some say, changing the HDMI cable to a better one (or the best you can buy) and update the TV firmware helps..

I am getting a better HDMI cable from my nearest store soon, will see if this help my problem.. as it getting annoying while it happen during game play...

RiTTzFAN93wj

This sounds more or less like a hardware issue, try another hdmi if you haven't already.. Also check out your warranty at myservice.xbox.com also make sure your plugged into a wall outlet and not a power strip

XBF Javier R

Hello Chitexan,

We thank you for bringing this inquiry to our forums community, and understand that this concerns a flashing screen occurring on your Xbox One console.

As you have already attempted to change the HDMI cable, and because this is still occurring, it may be best to ensure that the HDMI port on the console is not the cause. Does the HDMI cable feel loose when connecting it?

An HDMI port that isn't properly holding the HDMI connection will cause the screen to flash as it is attempting to find the signal from the console.

Check out the port for us and then let us know the results.

Best wishes!

Mister Quimby

Hey everyone!

Sorry to hear about the black screen issues! If the issue is continuing to occur, please make sure to try the following troubleshooting steps if you haven't already:

Press and hold the power button on your Xbox One console for 10 seconds.
Once your console has powered off, unplug the power cord and the HDMI cable.
Wait 5 minutes and then plug in your console and HDMI cable.
Power on your console and check to see if the issue is continuing.

If the issue continues, I also recommend trying a different HDMI and plugging your console into a different TV if possible. If the issue persists after trying your console with a different HDMI cable and TV please let us know the following information:

What troubleshooting steps have you tried already?
Are you participating in the Preview Program?
When did the issue start?
Where does the black screen flashing issue occur? (In-game, on the Dashboard ect)

Give the suggested steps a try and be sure to let us know the requested information. Thanks in advance!

Xbox One Screen Flash black