xbox one says my regions dont match and wont let me buy anything anymore

Discus and support xbox one says my regions dont match and wont let me buy anything anymore in XBoX on Consoles to solve the problem; i have never had this problem until today i tried buying some DLC for Forza 6. when i chose to pay i get this messge the region for your payment and... Discussion in 'XBoX on Consoles' started by RaFFman112, Aug 14, 2016.

  1. RaFFman112
    RaFFman112 Guest

    xbox one says my regions dont match and wont let me buy anything anymore


    i have never had this problem until today i tried buying some DLC for Forza 6. when i chose to pay i get this messge

    the region for your payment and your windows region dont match. the simplest way to fix it is to use a payment method from your windows region. Or change your windows region. Go to settings> time & language> region & language. Note: if you change your windows
    region, your previous digital purchases may not work.

    at the bottom of the messgae it says:

    PUR-RiskRejected-crossregion

    b60e0bbtaE+L/bLZ.1.1.4.8

    2016/08/14 - 21:11:23 UTC

    now i have check billing info on my xbox its all correct. ive checked my microsoft account it is right too. I have checked my laptop info region ect. it is all right too. so i am confused why this has happened, and hasent happened in the past. and why at
    the bottom of the message it is using UTC time when im in Pacific time

    :)
     
    RaFFman112, Aug 14, 2016
    #1
  2. heyitsmeeeesh
    heyitsmeeeesh Guest
    Why can't I download the new Annihilation Map Pack for Call of Duty: Black Ops?

    It wont let me buy some microsoft points, it says my card isnt authroized, i tried my moms card nd it wont let me buy it i dont know why :/
     
    heyitsmeeeesh, Aug 14, 2016
    #2
  3. hondaredrider19
    hondaredrider19 Guest
    xbox 360 wont recognize my 8gig flash drive anymore???

    so as the title says, my xbox wont recognize my flash drive anymore. i have a few different games and there saved content on there and it wont let me do anything with it... it all started when i was downloading Far Cry 4 for the first time on my console...
    now every time i go to play another game, it says that my flash drive is not "configured" and it wont let me access my saved game data... please help me!!!
     
    hondaredrider19, Aug 14, 2016
    #3
  4. MobileMattw
    MobileMattw Guest

    xbox one says my regions dont match and wont let me buy anything anymore

    Hi there, If you follow the steps below are theye correct?

    On your console, sign in using your Xbox Live-enabled gamertag.

    Go to Settings.

    Select System.

    Select Language & location.

    Select your new location from the list and then select Restart now.
     
    MobileMattw, Aug 14, 2016
    #4
  5. RaFFman112
    RaFFman112 Guest
    no thats the thing. I havent moved or changed locations and all my setting still say USA. but when i go to purchase something it comes up with the message above. I dont know why its doing this.
     
    RaFFman112, Aug 14, 2016
    #5
  6. MobileMattw
    MobileMattw Guest
    That's strange, have you tried the basics of removing your account clearing the cache then recover your account.
     
    MobileMattw, Aug 15, 2016
    #6
  7. Mister Mascot
    Mister Mascot Guest
    Hey there RaFFman112,

    You're going to want to reach out to the Chat or Phone teams for some help with this specific billing issue. They'll be able to help resolve this issue with you.

    Contact Us
     
    Mister Mascot, Oct 31, 2018
    #7
  8. Mister Mascot Win User

    xbox one says my regions dont match and wont let me buy anything anymore

    Hey there RaFFman112,

    You're going to want to reach out to the Chat or Phone teams for some help with this specific billing issue. They'll be able to help resolve this issue with you.

    Contact Us
  9. RaFFman112 Win User

    xbox one says my regions dont match and wont let me buy anything anymore

    no thats the thing. I havent moved or changed locations and all my setting still say USA. but when i go to purchase something it comes up with the message above. I dont know why its doing this.
  10. MobileMattw Win User

    xbox one says my regions dont match and wont let me buy anything anymore

    Hi there, If you follow the steps below are theye correct?

    On your console, sign in using your Xbox Live-enabled gamertag.

    Go to Settings.

    Select System.

    Select Language & location.

    Select your new location from the list and then select Restart now.
  11. MobileMattw Win User

    xbox one says my regions dont match and wont let me buy anything anymore

    That's strange, have you tried the basics of removing your account clearing the cache then recover your account.
  12. Ben Healy1 Win User

    i have bought an xbox game pass core in sterling but now want to get xbox game pass ultimate

    it wont let me though as my regions dont match
Thema:

xbox one says my regions dont match and wont let me buy anything anymore

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