Xbox one says I'm out of storage space when I'm not

Hi,

Let's isolate your concern by gathering the following information:

1. Is this issue happening with other non-Call of Duty games?

2. Is this issue happening with other Xbox Profiles?

3. May we have the exact error message prompted?

Make sure to check the status of Xbox Live and Activision for any service alerts. To proceed, check out the following links:

Xbox Live Service Status

Activision Support Online Services

Also, check the status of your Xbox Live Gold Membership by clicking this
link and see if it's in good standing. Sign in with your Microsoft account.

In addition, we recommend removing and re-adding your Xbox Profile on the Xbox One that may help resolve profile issues in a game. To proceed, click this

link and perform the steps provided. Make sure to restart the Xbox One before re-adding your Xbox Profile.

Keep us posted.

Hi Ben, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your console.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

Hi Pablo S! I hope you are well, delighted to be able to offer you my help!

What this error code indicates is that there is no space in the storage of your Xbox console, although in some cases there may be space available.

To resolve this issue, follow these steps to restart the console (POWERCYCLE CONSOLE​​​​​​):

Press and hold the Xbox button on the front of the console for about 10 seconds to turn off the console. The console will turn off.

Turn the console back on by pressing the Xbox button on the console or the Xbox button on the controller.

If that doesn't work, your next option would be to reset your console and save your games and apps. Don't worry, your progress and saved games won't be deleted while you're connected to Xbox Live. All your accounts will be deleted, but you can add them later.

Press the Xbox button to open the guide. Select Profile and System > Settings > System > Control Panel Information. Select Reset console. Reset and save my games and apps.

Best regards,
Daniel.

I followed all the steps you mentioned and it seems that the problem was resolved. Thank you so much!

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If this is happening with multiple devices the issue can be with your network connection.

Make sure that you're physically located in the US because the system will detect that.

Kindly perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.