Xbox One S/Xbox Console Companion Not Connecting

AdamIsOkay · Jul 20, 2021

Both my laptop and Xbox are in the same room, connected to the same network, in the same time zone, and both are fully updated yet I cannot connect my Xbox to my laptop. The Xbox shows up on the Connection screen but when I click on it, it just says "We couldn't connect to your console. Make sure the console is still on and connected to the same network as this device." I've tried switching networks as well and making sure both are connected to the same network to no avail. I've looked at all the different forums about this problem and nothing has worked.

:)

Skelly570

The Xbox is an Xbox One S, OS version is 10.0.2261.3446 (xb_flt_2302ni.230208-1530)

Console Companion App version is 48.89.25001.00000.

I have no option to update either the console or companion app, yet the app says one of them is out of date.

XBF Mohammed C

If you haven't already, I would highly recommend trying the troubleshooting steps mentioned here: Troubleshoot Xbox Console Companion app game streaming | Xbox Support

StuartATrueRed

The Xbox app is mainly a companion app for the Xbox One & Xbox Series X|S consoles, but Xbox 360 games will show on there when you play them.

StuartATrueRed

Yeah, Phoenix_Reins is correct with this, the Xbox console companion app only works with the Xbox One. There is no app that connects to the Xbox 360.

Northern Lass

Are you logged into your xbox and the console companion with the same gamertag?

Check that your Xbox One console allows Xbox Console Companion app connections. You’ll find this on the console by pressing the Xbox button  to
open the guide, going to System > Settings, selecting Preferences > Xbox
app connectivity, and then selecting Allow connections from any device.

Xbox One S/Xbox Console Companion Not Connecting