Xbox One S Won't Turn On, New Power Cord

Hello Agr3ssive,

The Xbox One S and Xbox One X have an internal power supply that works in all regions worldwide. If your console won't turn on, it may simply need a power reset. Often, power
 issues are due to the power supply resetting after a power surge.

Have you tried to do the "Internal Power Reset"?

1. Unplug the power cord from the console

2. Wait 10 seconds

3. Plug the cord back in and try to turn on the console.

Let me know if that helps!

Try this! 1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass. If you're using an original Xbox One (as opposed to an Xbox One S or One X), watch for a small white light to appear on the Xbox One's power brick (the rectangular part of the power cord). Once the white light turns orange, you can turn your Xbox One back on. If you're using an Xbox One S or One X, just wait out the minute and turn it on afterwards.

Try this: 1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass. If you're using an original Xbox One (as opposed to an Xbox One S or One X), watch for a small white light to appear on the Xbox One's power brick (the rectangular part of the power cord). Once the white light turns orange, you can turn your Xbox One back on. If you're using an Xbox One S or One X, just wait out the minute and turn it on afterwards.

Hi, Kiara.

If you have an Xbox One S or an Xbox One X, you can use its power cord with your new console. The power cord from the original Xbox One would not work with a Series S/X console.

This sounds similar the problem we had with our new xbox one s and Minecraft. I unplugged the power cord from the box for 10 second, plugged it back in, and then things turned on normally.