Xbox one s won't let me select usb as capture location.

Hello JoshCompton1,



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Thank you for understanding.

Regards,

Hi JoshCompton1,

Greetings!

Thank you for posting in Microsoft Community.

We understand that you are having trouble selecting USB as the capture location on your Xbox One S. I'll be happy to assist you with this issue.



Firstly, please ensure that the USB drive you are using is formatted to NTFS file system. If it is not, you will need to format it to one of these file systems before you can use it as a capture location. Learn more: How to format a USB flash drive or external storage device to NTFS on Windows | Xbox Support



Next, please follow these steps to select USB as the capture location on your Xbox One S:



1. Connect the USB drive to one of the USB ports on your Xbox One S.

2. Press the Xbox button on your controller to open the guide.

3. Navigate to the "Settings" tab and select "Preferences".

4. Select "Capture & share".

5. Under "Capture location", select "External".

6. Select the USB drive you want to use as the capture location.



If you are still unable to select USB as the capture location, please try using a different USB drive to see if the issue persists. Additionally, you can try resetting your Xbox One S to its default settings by following these steps:



1. Press the Xbox button on your controller to open the guide.

2. Navigate to the "Settings" tab and select "System".

3. Select "Console info & updates".

4. Select "Reset console".

5. Select "Reset and remove everything".



Please note that resetting your Xbox One S to its default settings will erase all data and settings on the console, so be sure to back up any important data before proceeding.



You may visit this website for further information. Learn more: Troubleshoot external storage detection on Xbox | Xbox Support

I hope this information help you to resolve your issue. We look forward for your response.

Thank you,

Microsoft Community Moderator

Unfortunately I don't have access to another flash drive or Xbox one. And since the flash drive works fine on my pc but is inconsistent on my xbox (sometimes it isn't even recognized at all and I often end up having to restart it) I'm guessing my console
is just old and worn by now. I understand there isn't much you can do from here so thank you for your help.

Hey IBTG,

Thanks for reaching out to us today! I'd be happy to help.

I would suggest when you hard reset and
power cycle that you try another power outlet at home to rule out any power supply issues.

Then, I would recommend to perform a
soft factory reset. Select Keep my games and apps and make sure before selecting the reset you have your account login information as you will need to re-add it to the Xbox during set up.

Try that out and let us know the results!

Hi,

It's more likely a failed or failing Flash drive than a faulty console. Flash storage can go bad, it's not invulnerable.

Also, be wary of cheap large capacity drives sold online. Fake drives are never capable of storing what they claim.

Best way to test this is to copy a large file or better yet, a set of large files to it via PC and then test these files on the PC. Just copying a few files to it on PC without issue isn't a good enough test.

I would also you suggest you try another flash drive. Make sure it's legitimate branded drive.