Xbox One S won't let me add an account at all.

Neither option worked for me

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try to test connecting your console to another network and check if the same problem occurs, you could configure your smartphone as a Mobile Hotspot and connect your console to that network.

Let me know if the behavior is the same.

Best regards!

Im so sorry about this issue! Please keep us updated on your status. We got to work together as a team at Xbox. Who knows somebody else can be having the same issues! Goodluck

Thanks for the response.

I do have an open NAT currently. My connection is wireless but I have tried wired as well and it didn't change anything.

It may be an Xbox live issue but I couldn't find anything related to outages, etc. so I was hoping it was something I could fix until it's fixed I basically have a glorified DVD player, lol. Vague is correct for sure.

Hi Cassandram,

It seems like your on top of your game connection wise. But id still take a look into it.. I know you have probably tried a lot of different things. And understand your frustrations. Is your NAT open? Are you playing wired or wireless? If you are wireless,
your connection could be dropping out for a second that kicks you off.

The next idea is maybe Xbox live is having issues. Various problems have been occuring. My friends have reported this grey screen circling forever loading when trying to purchase content from the store. If it is Xbox's side im sure their team is working
very hard to find a solution. In the mean time hang in there buddy. Problems like these can be so vague.. :/