Xbox one S will not turn on

peedrinhoo · Jan 18, 2017

Good night I recently purchased an Xbox One S and after a few days of use it stopped working, I already performed all the tests according to the guidelines of the microsoft support page, however the defect persists, it turns on and after a few seconds it
turns off.

I do not have support here in Brazil, how should I proceed?

:)

sylviavarner-quiles · Jan 18, 2017

Xbox one S will not turn on!!

Ok so I had gotten my xbox one s last Christmas (2017). I've never had a problem with it until just recently . I play it quite frequently and I take care of it of course, clean , don't leave it on too long. Well I had went back home for two weeks to new
York so I wasn't home and obviously didn't play it for almost a whole two weeks. when I got back home I went to turn it on and it turned on for a REALLY brief second and shut off. I was confused since that has never happened before so I kept trying to turn
it on and it wouldn't . The fan in the system would only move a centimeter and that is it. so I pulled the power cord out as gently as possible and put it back in after 10 seconds. Still nothing so I asked my mom to take me to Gamestop to see whats up with
it. When I got there I felt like a fool because as soon as the guy plugged it in he long pressed the on button and it came on. I felt embarrassed because I was trying to turn it on for days and he did it in a matter of seconds. The other employee told me if
I don't play my xbox after a period of time it will shut off completely that I just need to long press it or whatever. Came back home and it worked perfectly fine. A bout a week and half later it started doing it again. I unplugged it for a whole day then
it started working again. Now today I didn't turn it on till the evening and it wont TURN ON AT ALL when it was just working perfectly all day yesterday. I don't know if I need a new power cord, a new internal power supply or just an entirely new xbox (which
my mom cannot afford rn AT ALL)ITs so unfair I have to go through this when I did absolutely nothing but take care of it and its barely two years old. I need help please. Its so stressful. PLEASE and thank you

-Sylvia..

{Parity} · Jan 18, 2017

Xbox one S will not turn on!!

This link contains things to try should you not be getting power to the console. Xbox One Power Supply Solution | Reset Xbox One Power Supply

If that doesn't help you might want to contact support for assistance with a repair Contact Us | Xbox Support

Good Luck.

DIPDIP0TAT0CH1P · Jan 18, 2017

The best thing to do is to go to the place of purchase, you should have some warranty with them.

karthikeyans3

Xbox one s turn off while playing game

After still now it's not turn ON

XBF Crystal P

Hi there Angelo,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox One S not turning on. I recommend to try the following article: Your
Xbox One X, Xbox One S, or original Xbox One console won't turn on.

Give this a try and let us know the results.

{Parity}

Try leaving it unplugged longer than 10 seconds (5 minutes). Try a different electrical outlet. If you are plugged into a power strip try plugging it into the wall outlet.

If none of that works contact
Xbox Support and set it up for a repair.

XBF Ezra G

Hello KingOfCakeFight,

Thank you for your post. I understand you are experiencing an issue with your Xbox One S not powering on. To troubleshoot this issue, please visit this page:

Xbox One won't turn on.

I hope this helps.

FAKIR101

if your not getting any power to the console you might need a new power supply

Xbox one S will not turn on