Xbox One S will not switch to antenna channel in OneGuide

Hey there -

Could you clarify your setup for us please? And if you haven't yet, take a peek at our guide regarding >>over the air TV<<
and make sure that you have followed all the recommended steps.

Let us know!

Does the OneGuide show little channel numbers in the channel?

If it's like in Germany with satellite TV, it's because the channel numbers are not the same on every set top box.

Some cable networks have a fixed channel order, and OneGuide knows that on channel one, it's "ABC" on channel 2 it's "XYZ" and on channel 3 it's "HBO" and whatever.

However, on satellite TV, it might be because you can order the channels to your own preference, and since OneGuide can't know which order your channels are, they don't offer the possibility to switch, indicated by the channels not having a small grey number
in the corner.

If OneGuide offers you a TV service with similar channel offerings like DirecTV, then you might try to choose that, and if you see small numbers in the corner, order your channels on your satellite set top box according to the channel ordering of that service.

If you DO have small grey numbers on your channels in OneGuide, make sure your set top box can receive the IR signals sent out by your console.

If you have an original Xbox One (not S or X model), make sure you have a Kinect sensor. Without Kinect, the original Xbox One has no means to send infrared commands.

If you do have a Xbox One S or X with built in IR blaster, take out your smartphone, and activate the camera. Point it to the infrared window of the console, and issue a channel switch command in OneGuide. Observe your camera, and see if the infrared blaster
is blinking on the console.

if that's the case, make sure the set top box is positioned so, that it can detect the reflected infrared signals.

Thank you, sixsevenco. That worked great. I now have OneGuide with all of my HD channels. I'm missing the SD channels, like LiveWell, AntennaTV, This, Bounce, Grit, etc. I can live with that, because I never watched those channels anyway. Hopefully, the
Xbox team can fix the Antenna OneGuide or allow us to create our own, but at least there's a solution in the meantime.

Having the same issue here. I use a TV Tuner with HD antenna. I’ve re-set it up twice. The system is finding the channels on setup but once i try launching Oneguide I get the same message “we’ve lost your channels...”

Started for me this morning.

I have an xbox one x and and s. Tuners on both. On the X I started getting this issue this morning. On the S it still works.

So far I've tried.

Swapping tuners with the S

Replacing coax cable from the antenna

Tried all usb ports

Cleared all data from oneguide and rescanned (finds all the channels just fine)

Shut down completely and left unplugged for an hour.

So, it's definitely something software related that must have gotten pushed out last night.