Xbox One S will not play UHD Criminal disc

Already completed that and other suggestions from support. Support said to post if all options failed and they did. Disc plays fine in Samsung UHD player. Need a Blu-ray player update from Microsoft.

Hi, could you try uninstalling and reinstalling the Blu-Ray app to ensure you have the very latest version. If that doesn't help then it could be a faulty disc.

Others have reported that certain UHD discs simply refuse to play which could be the case, if that's so then I suspect the Blu-Ray app may need a further update at some point.

Dead pool UHD 4k disc does not play on the xbox one s. Goes back to home screen.

Xbox One discs are Dual Layer BD-ROM discs 50 GB, which is pretty much standard now. In addition, the One S and the One X can also read UHD Blu-ray feature film discs. Neither the One S or One X can read BDXL discs, I don't know enough about the hardware
to say for sure if this is due to a hardware or software issue. Note that despite the similar storage capabilities, UHD Movie Blu-ray discs are factory pressed, while BDXL is a writable format largely for burning discs with a PC.

Despite the One S and the One X's ability to read UHD discs, they will not be used for Game media.

Hi,

The One X can already play 4K UHD Blu-Ray movie discs, the same as the One S. There's nothing to upgrade.