Xbox one s will not go past the troubleshoot screen

Hi There,

Depending on how old the Xbox is, you might need to get it repaired due to an internal error. If you have tried everything then maybe check out this link on how to send your Xbox in to be repaired.

Link: https://beta.support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I jus bought my new xbox one s dont wanna go past the update screen should've jus bought a ps4 it's sad xbox cant do nothing to help us

Hello ARSONLN,

Thank you for posting on Xbox Forums. In regards to this issue, if you've already tried the first two options, Continue and Factory Reset, then the next option you will have to try is Offline System Update. To get the Offline System update option working
you will need to follow the steps in this support article for Xbox One Offline System Update. You will also need a USB Flash Drive
with 6GB or more of storage in it and you will need to format it for NTFS which if you do not know how to do, you can follow the steps provided
here.

If you have any other questions or concerns please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

Hi Himar, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am truly sorry to hear that.

If you can't enter the Troubleshooting mode, there is not much we can do.

Have you tried to power cycle the console?

To do it, follow these steps:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

For more information: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Then try to enter the Troubleshooting mode again.

If it still does not work, please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

I hope this helps.

Hi Java. My name is Kyle and I'm an independent advisor.

Can you send over a photo of this something went wrong screen and any other errors you're seeing?

Thanks,
Kyle