Xbox One S Wifi Issues

Mister Maka · Jan 16, 2017

Hey Mattyb.

To check, what type of network hardware are you using and is the firmware on that hardware completely up to date?

Mattyb71 · Jan 16, 2017

Hey Mattyb.

To check, what type of network hardware are you using and is the firmware on that hardware completely up to date?
Click to expand...

The network I'm currently using is BT Home Hub 3.B and as far as I'm aware everything is up to date. At the moment it has managed to connect just fine over the past 3 days, maybe it was because I reset the router after port forwarding the wireless MAC to
it. But still it's very strange why this console has had so much trouble connecting to the Wifi, were as everything else I've used in the past has been fine. Hopefully this has finally fixed it, since it's been a right pain for almost 3 weeks

Mister Maka · Jan 17, 2017

Thanks for the info Mattyb70!

I have seen quite a few issues with the BT Homehub, so it's possible the issues were on that end. I'm glad that resetting it's settings helped clear that up though! If the issues continue to pop up, definitely let us know. We're happy to continue helping out.

JPL 1888 · Jan 17, 2017

Hey Mattyb.

To check, what type of network hardware are you using and is the firmware on that hardware completely up to date?

The network I'm currently using is BT Home Hub 3.B and as far as I'm aware everything is up to date. At the moment it has managed to connect just fine over the past 3 days, maybe it was because I reset the router after port forwarding the wireless MAC to
it. But still it's very strange why this console has had so much trouble connecting to the Wifi, were as everything else I've used in the past has been fine. Hopefully this has finally fixed it, since it's been a right pain for almost 3 weeks
Click to expand...

just got my replacement console today mate, same issues sadly. Im on a virginmedia superhub 2ac, and i was speaking to a microsoft rep on live chat last night who stated that there has been quite a few people complaining about this problem recently. Mines
can go hours without disconnecting and it can go minutes. Beyond annoying now and seriously considering heading back to ps4 As no one knows the answer to whats going on.

Mattyb71 · Oct 31, 2018

Hey Mattyb.

To check, what type of network hardware are you using and is the firmware on that hardware completely up to date?

The network I'm currently using is BT Home Hub 3.B and as far as I'm aware everything is up to date. At the moment it has managed to connect just fine over the past 3 days, maybe it was because I reset the router after port forwarding the wireless MAC to
it. But still it's very strange why this console has had so much trouble connecting to the Wifi, were as everything else I've used in the past has been fine. Hopefully this has finally fixed it, since it's been a right pain for almost 3 weeks

just got my replacement console today mate, same issues sadly. Im on a virginmedia superhub 2ac, and i was speaking to a microsoft rep on live chat last night who stated that there has been quite a few people complaining about this problem recently. Mines
can go hours without disconnecting and it can go minutes. Beyond annoying now and seriously considering heading back to ps4 As no one knows the answer to whats going on.
Click to expand...

Sorry to hear that mate. Mine just started doing it again after 6 days of working fine, i'm just going to go back to the original xbox one it's just not worth the hassle anymore.

Vauxion

I have both my Xbox One S and Xbox One X and the S works FINE.

The Xbox One X has a KNOWN WIFI issue which I thought would be fixed a YEAR later..

Don't try to troubleshoot me with all that Wifi wizard (Mod Removed - Profanity)

Mattyb71

I'm back at square one again it was working perfectly fine when I set it up yesterday and come the next day, I turn it on and it won't connect. Even though it finally managed to only 20 minutes later, fast forward a couple of hours it constantly disconnected
me and it wouldn't connect at all. I just don't understand how when I turn off the Xbox S it has a hard time to connect to the router where as everything else manages just fine, at this rate I 'll just have to go back to my original Xbox One.

Mister Maka

Thanks for the update Mattyb70.

Sorry to hear about the continue network trouble, please keep us in the loop with how it goes when you receive your Xbox One back. We're happy to hellp out.

Mattyb71

There is only one wireless router in the house, Ethernent isn't really an option since the router is downstairs. The troubleshooting steps I've tried have been:

- Power cycle reset

- Port forwarding the wireless MAC to the Router

-Hard resting the Xbox (holding power button for 8 - 10 seconds)

At the moment it hasn't been disconnecting from live, it's just when it boots up it's not automatically connected to the router and it takes some time for it to finally connect

Mister Maka

Hey there Mattyb70.

Do you have your console set to Instant On or do you have Power Save enabled? If you're currently set to Instant On, try visiting Settings > Power and change to Power Save to see if there is any change when you boot up your console. Can you also share what
the make and model of your wireless router is? Thanks!

Xbox One S Wifi Issues