xbox one s ventilation problem

almclean#1970 · Aug 14, 2018

My sons xbox one s keeps shutting down after 5-10 minutes and displays a ventilation problem error message. The console is only 20-22 months old, it is used for a few hours each night and then for several hours each day over the weekend.

The noises coming from the console seemed to be getting louder in the last few weeks and in the last couple of days the noises have reduced and the console shuts down automatically after 5 - 10 minutes of game play.

Can you help?

:)

Miss Ghidorah · Aug 14, 2018

My xbox one shuts down everytime I start it?

Hi there LatchedMussel16!

Sorry to hear that your Xbox One console keeps unexpectedly shutting off. Have you read through the
troubleshooting article that outlines steps for your Xbox One shutting off randomly? Regarding the ventilation problem, please check out the article
regarding ventilation for the Xbox One S and Xbox One console.

Let us know how it goes!

UndyingLocket96 · Aug 14, 2018

Xbox one S ventilation

Guys I just bought an Xbox one S I was just a little bit afraid cause everytime I play it the ventilation goes hot is it normal?

Also please take a look at my Xbox if it is well ventilated really need your help guys

{Parity} · Aug 14, 2018

Make sure all the vents are free from dust and debris and if the problem persists contact support about setting it up for a repair. Contact Us | Xbox Support

gds1972 · Nov 3, 2018

Hi

I can you please try following the Microsofts webpage attached below to see if anything listed here helps with the problem you are having.

Ventilation for the Xbox One console

gds1972

Hi

I can you please try following the Microsofts webpage attached below to see if anything listed here helps with the problem you are having.

https://support.xbox.com/xbox-one/console/ventilation

{Parity}

Make sure all the vents are free from dust and debris and if the problem persists contact support about setting it up for a repair. https://support.xbox.com/contact-us

AridLizard

it could be a ventilation problem.

see the following link for a guide on how to prevent ventilation problems

https://support.xbox.com/en-US/xbox-one/console/ventilation

if nothing works then you should request a repair from the link in L Dubs89's reply

hope this helps

Nowe at Beijing

Hi Maxen,

Thanks very much for your reply. As you mentioned, I tried to plug the power into a wall outlet, but the ventilation situation keeps going on. I got two Xbox one (old version), one is US version (bought from a Best Buy store in Vegas, I use a big 110v-220v
transformer in China), one is a Chinese version. Both consoles work pretty good until now. Therefore, I don't think local voltage is an issue (my PS4s also function well).

I am not sure if I could order a fan or other possible malfunction parts from US (as Microsoft China told me they don't have One S's part at hand) so I might ask Microsoft China's team to fix it for me.

Thank you!

maxen

It could also be that your console is not getting enough power if it's shutting down.

Could you make sure your console is plugged directly into a wall outlet and not multi-plug extension cords and the like?

With the Xbox One S the 'power brick' is internal and can handle a range of voltages, but there still might be something that is not being handled correctly by receiving the different power rating of China compared with the US.

Let us know how you get on with that.

xbox one s ventilation problem