Xbox one s upnp unsuccessful

Xbox one s upnp unsuccessful

hi I've been trying to figure out this same thing for quite a while now (about 1 yr) and when I first started reading this whole post I had to check repeatedly to make sure that I wasn't the one that started it. only recently was I able to get at&t to admit
that the hardware they sent me (5286ac) is not compatible for UPnP. why they wouldn't just tell me that last year I don't know and if I had other options I'd drop em quicker than
[Mod Removed- Profanity] but I don't. I've tried all troubleshooting steps for xbox, Microsoft, at&t, and EA. and by this point none of them want to help me anymore so they just blame it on each other, until last week. I called at&t asked em
to enable UPnP because I was told that if the option to turn it on or off isn't in router settings to call ISP and tell them to turn it on 4 me so I did and guess what, they had no idea what the
[Mod Removed- Profanity] I was talking about and had to transfer to a specialist only to tell me the hardware doesn't support it and that is the only one available to me. is this true? PLEASE tell me it cannot be I have at&t gateway 5268ac.
I was thinking I may have messed up when "messing" with router settings. I have specific details if someone can help I don't want bore anyone or take up someone else's post. I've made quite a few and don't get any further than "have u tried doing power cycle?"
type responses. I'm sorry, please,and thank you.

:)